LEADER 00000cam a22004458a 4500 
001    ocm33947897 
005    19960621070357.0 
008    951208t19961996nyua     b    001 0 eng   
010    95052139 
020    0527763128|qalkaline paper 
035    (OCoLC)33947897 
040    DLC|beng|cDLC|dLDL 
049    RIDM 
050 00 HD58.9|b.B76 1996 
082 00 658.8/12|220 
090    HD58.9 .B76 1996 
100 1  Brown, Mark Graham.|0https://id.loc.gov/authorities/names/
       n91021647 
245 10 Keeping score :|busing the right metrics to drive world-
       class performance /|cMark Graham Brown. 
263    9605 
264  1 New York :|bQuality Resources,|c[1996] 
264  4 |c©1996 
300    ix, 198 pages :|billustrations ;|c24 cm 
336    text|btxt|2rdacontent 
337    unmediated|bn|2rdamedia 
338    volume|bnc|2rdacarrier 
504    Includes bibliographical references (pages 193-194) and 
       index. 
650  0 Organizational effectiveness|xEvaluation.|0https://
       id.loc.gov/authorities/subjects/sh2008108711 
650  0 Industrial efficiency|xEvaluation.|0https://id.loc.gov/
       authorities/subjects/sh2009126974 
650  0 Customer services|xEvaluation.|0https://id.loc.gov/
       authorities/subjects/sh2003011137 
650  0 Job satisfaction|0https://id.loc.gov/authorities/subjects/
       sh85070581|xEvaluation.|0https://id.loc.gov/authorities/
       subjects/sh00005674 
650  7 Organizational effectiveness|xEvaluation.|2fast|0https://
       id.worldcat.org/fast/1047856 
650  7 Industrial efficiency|xEvaluation.|2fast|0https://
       id.worldcat.org/fast/970972 
650  7 Customer services|xEvaluation.|2fast|0https://
       id.worldcat.org/fast/885550 
650  7 Job satisfaction|xEvaluation.|2fast|0https://
       id.worldcat.org/fast/983723 
650  7 Job satisfaction.|2fast|0https://id.worldcat.org/fast/
       983720 
901    MARCIVE 20231220 
935    283000