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book
BookPrinted Material
Author Brown, Mark Graham.

Title Keeping score : using the right metrics to drive world-class performance / Mark Graham Brown.

Publication Info. New York : Quality Resources, [1996]
©1996

Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HD58.9 .B76 1996  1996    Available  ---
Description ix, 198 pages : illustrations ; 24 cm
Bibliography Includes bibliographical references (pages 193-194) and index.
Subject Organizational effectiveness -- Evaluation.
Organizational effectiveness -- Evaluation.
Industrial efficiency -- Evaluation.
Industrial efficiency -- Evaluation.
Customer services -- Evaluation.
Customer services -- Evaluation.
Job satisfaction -- Evaluation.
Job satisfaction -- Evaluation.
Job satisfaction.
ISBN 0527763128 alkaline paper