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Book
Author
Brown, Mark Graham.
Title
Keeping score : using the right metrics to drive world-class performance / Mark Graham Brown.
Publication Info.
New York : Quality Resources, [1996]
©1996
Item Status
Location
Call No.
Status
OPAC Message
Public Note
Gift Note
Moore Stacks
HD58.9 .B76 1996
1996
Available
---
Description
ix, 198 pages : illustrations ; 24 cm
Bibliography
Includes bibliographical references (pages 193-194) and index.
Subject
Organizational effectiveness -- Evaluation.
Organizational effectiveness -- Evaluation.
Industrial efficiency -- Evaluation.
Industrial efficiency -- Evaluation.
Customer services -- Evaluation.
Customer services -- Evaluation.
Job satisfaction -- Evaluation.
Job satisfaction -- Evaluation.
Job satisfaction.
ISBN
0527763128 alkaline paper