Title The loyalty effect : the hidden force behind growth, profits, and lasting value / Frederick F. Reichheld with Thomas Teal.

Publication Info.	Boston, Mass. : Harvard Business School Press, [1996]
	©1996

Item Status

Location	Call No.	Status	OPAC Message	Public Note	Gift Note
Moore Stacks	HF5415.5 .R438 1996 1996	Available	---

Description	xii, 323 pages : illustrations ; 24 cm
Bibliography	Includes bibliographical references (pages 311-314) and index.
Subject	Customer relations.
	Customer relations.
	Consumer satisfaction.
	Consumer satisfaction.
	Job satisfaction.
	Job satisfaction.
	Labor productivity.
	Labor productivity.
	Loyalty.
	Loyalty.
Added Author	Teal, Thomas, 1937-
ISBN	0875844480