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008    140131s2013    enk     o     000 0 eng d 
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016 7  016629313|2Uk 
019    877771905 
020    9781780634357|q(electronic book) 
020    1780634358|q(electronic book) 
020    |z9781843347545 
020    |z1843347547 
035    (OCoLC)870650764|z(OCoLC)877771905 
037    10.1533/9781780634357|bChandos 
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245 00 Concepts and advances in information knowledge management 
       :|bstudies from developing and emerging economies /
       |cedited by Kelvin Joseph Bwalya, Nathan Mwakoshi Mnjama, 
       Peter Mazebe II Mothataesi Sebina. 
264  1 Oxford :|bChandos Publishing,|c2013. 
300    1 online resource. 
336    text|btxt|2rdacontent 
337    computer|bc|2rdamedia 
338    online resource|bcr|2rdacarrier 
347    text file|2rdaft 
490 1  Chandos information professional series 
505 0  Cover; Concepts and Advances in Information and Knowledge 
       Management: Studies from developing and emerging 
       economies; Copyright; Contents; List of figures and 
       tables; Acknowledgements; Foreword; About the editors and 
       authors; Introduction; Part 1 The records management 
       conundrum; 1 Effective customer service: an enhancer of 
       performance in archives and records management; Why 
       quality customer service in archives and records 
       management?; Customer service; Dimensions/determinants of 
       service quality; Critical factors to customer service; 
       ARMUs and factors impacting on customer service. 
505 8  Potential challenges to provision of quality customer 
       service in ARMUsConclusion; 2 Accountability and records 
       appraisal with particular reference to challenges 
       experienced in malawi; Accountability; Cabinet government 
       and parliamentary democracy; Ethics and responsibility; 
       Appraisal theories; The shift to IT; Risk management in 
       the context of accountability and appraisal; Central 
       African and wider African experience; The implications of 
       functional analysis for practice; The implications of risk
       management and vital records analysis for practice; 
       Conclusion; Notes. 
505 8  3 The records management paradigm shift: problems and 
       prospects in east and southern africaHistory of modern 
       records; The role of ICTs in fostering the records 
       management paradigm shift; The records management paradigm
       shift and records management theoretical frameworks; 
       Challenges and opportunities brought about by the records 
       management paradigm shift; The records management paradigm
       shift and the place of the archivist/records manager; The 
       records management paradigm shift and records and archival
       legislation. 
505 8  The records management paradigm shift and its impact in 
       Africa and other developing countriesThe records 
       management paradigm shift and audiovisual archives; 
       Conclusion; 4 Functional requirements for an electronic 
       records management system for court records; Electronic 
       court records management; The need for functional 
       requirements for the management of electronic court 
       records; Methods to develop functional requirements; Case:
       Review of models demonstrating the necessity of functional
       requirements for the management of electronic records; 
       Conclusion. 
505 8  Part 2 The emerging informat ion management landscape5 
       Analysing the future of zimbabwe's academic libraries: 
       from their historical past to preparedness for current 
       realities and requirements; Current realities in academic 
       libraries in general; Current realities in academic 
       libraries in Zimbabwe; The education of academic 
       librarians in Zimbabwe; Accreditation and international 
       recognition of library schools in Zimbabwe; The role and 
       impact of Zimbabwean librarian professional bodies; The 
       future of academic libraries and implications for the 
       Zimbabwe context. 
520    Effective information and knowledge resource management is
       a driver of competiveness. Many developing countries have 
       put mechanisms in place that seek to match knowledge-based
       economies, where information has become the fuel for 
       responsiveness, innovation, and competition. Concepts and 
       Advances in Information Knowledge Management brings out 
       emerging and current discussion from the sub-fields of 
       information management in this environment. This title 
       consists of sections on key aspects of information 
       knowledge management and addresses knowledge management, 
       library studies, archives and records management, and 
       information systems. 
588 0  CIP data; resource not viewed. 
590    eBooks on EBSCOhost|bEBSCO eBook Subscription Academic 
       Collection - North America 
650  0 Knowledge management|0https://id.loc.gov/authorities/
       subjects/sh97007353|zDeveloping countries.|0https://
       id.loc.gov/authorities/subjects/sh85037341-781 
650  7 Knowledge management.|2fast|0https://id.worldcat.org/fast/
       988184 
650  7 BUSINESS & ECONOMICS|xIndustrial Management.|2bisacsh 
650  7 BUSINESS & ECONOMICS|xManagement.|2bisacsh 
650  7 BUSINESS & ECONOMICS|xManagement Science.|2bisacsh 
650  7 BUSINESS & ECONOMICS|xOrganizational Behavior.|2bisacsh 
651  7 Developing countries.|2fast|0https://id.worldcat.org/fast/
       1242969 
655  0 Electronic books. 
655  4 Electronic books. 
700 1  Bwalya, Kelvin Joseph,|d1979-|0https://id.loc.gov/
       authorities/names/n2011075783|eeditor. 
700 1  Mnjama, Nathan Mwakoshi,|0https://id.loc.gov/authorities/
       names/no2014122305|eeditor. 
700 1  Sebina, Peter Mazebe II Mothataesi,|d1970-|0https://
       id.loc.gov/authorities/names/n2014002093|eeditor. 
776 08 |iPrint version:|aBwalya, Kelvin Joseph.|tConcepts and 
       Advances in Information Knowledge Management : Studies 
       from Developing and Emerging Economies.|dBurlington : 
       Elsevier Science, ©2013|z9781843347545 
830  0 Chandos information professional series.|0https://
       id.loc.gov/authorities/names/no2003116571 
856 40 |uhttps://rider.idm.oclc.org/login?url=https://
       search.ebscohost.com/login.aspx?direct=true&scope=site&
       db=nlebk&AN=760679|zOnline ebook via EBSCO. Access 
       restricted to current Rider University students, faculty, 
       and staff. 
856 42 |3Instructions for reading/downloading the EBSCO version 
       of this ebook|uhttp://guides.rider.edu/ebooks/ebsco 
901    MARCIVE 20231220 
948    |d202207013|cEBSCO|tEBSCOebooksacademic July NEW 6029
       |lridw 
994    92|bRID