Introduction: "to get to Boeing, we first had to take on the union" -- Business unionism and rank-and-file unionism at the turn of the millennium -- Not a smooth flight for Boeing and the union -- Enter the dissidents -- The problem with "jointness" -- The 1995 strike and the rejection of the second contract -- "The feeble strength of one" -- Carrying the memory of agitation : a dialogue between Keith Thomas and Dana Cloud -- Communication and clout -- Conclusion : the beginnings and ends of union democracy.
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