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Bestseller
BestsellerE-book
Author Appleton, Leo, author.

Title Libraries and key performance indicators : a framework for practitioners / Leo Appleton.

Publication Info. Cambridge, MA : Chandos Publishing, an imprint of Elsevier, [2017]
©2017

Item Status

Description 1 online resource.
data file
Physical Medium polychrome
Series Chandos information professional series
Chandos information professional series.
Bibliography Includes bibliographical references and index.
Summary Libraries and Key Performance Indicators: A Framework for Practitioners explores ways by which libraries across all sectors can demonstrate their value and impact to stakeholders through quality assurance and performance measurement platforms, including library assessment, evaluation methodologies, surveys, and annual reporting. Whilst several different performance measurement tools are considered, the book's main focus is on one tool in particular: Key Performance Indicators (KPIs). KPIs are increasingly being used to measure the performance of library and information services, however, linking KPIs to quality outcomes, such as impact and value can prove very difficult. This book discusses, in detail, the concept of KPIs in the broader context of library assessment and performance measurement. Through reviewing some of the applied theory around using KPIs, along with harvesting examples of current best practices in KPI usage from a variety of different libraries, the book demystifies library KPIs, providing a toolkit for any library to be used in setting meaningful KPIs against targets, charters, service standards, and quality outcomes.
Contents What do KPIs have to do with libraries? -- A brief history of evaluation and performance measurement in libraries -- Developing a culture of performance measurement -- Performance measurement in the digital age -- Quantitative methods of performance measurement -- Qualitative methods for performance measurement -- Mixed methods for performance measurement -- An overview of key performance indicators -- How can KPIs be used in performance measurement? -- Case studies -- Using KPIs in your library and information service -- Final reflection performance measurement and performance indicators.
Local Note eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America
Subject Public libraries -- Evaluation.
Public libraries -- Evaluation.
Public libraries.
Libraries -- Middle East.
Libraries.
Middle East.
LANGUAGE ARTS & DISCIPLINES -- Library & Information Science -- General.
Genre/Form Electronic books.
Electronic books.
Other Form: Print version: 9780081002278 0081002270 (OCoLC)951764441
ISBN 9780081002551 (electronic book)
0081002556 (electronic book)
9780081002278
0081002270