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LEADER 00000cam a2200649Ki 4500 
001    ocn869282769 
003    OCoLC 
005    20160527041101.4 
006    m     o  d         
007    cr cnu---unuuu 
008    140128s2007    enk     ob    001 0 eng d 
019    607851032|a608548156|a872668644 
020    9781856049917|q(electronic bk.) 
020    1856049914|q(electronic bk.) 
020    |z9781856046138 
020    |z1856046133 
035    (OCoLC)869282769|z(OCoLC)607851032|z(OCoLC)608548156
       |z(OCoLC)872668644 
040    N$T|beng|erda|epn|cN$T|dOCLCE|dYDXCP|dE7B|dOCLCQ 
042    dlr 
049    RIDW 
050  4 Z682|b.P33 2007eb 
072  7 LAN|x025000|2bisacsh 
082 04 023.9|222 
090    Z682|b.P33 2007eb 
100 1  Pantry, Sheila. 
245 10 Managing stress and conflict in libraries /|cSheila 
       Pantry. 
264  1 London :|bFacet Pub.,|c2007. 
300    1 online resource (xv, 140 pages) 
336    text|btxt|2rdacontent 
337    computer|bc|2rdamedia 
338    online resource|bcr|2rdacarrier 
504    Includes bibliographical references (pages 111-120) and 
       index. 
505 0  Acknowledgements -- Glossary -- Introduction -- 1. Current
       concerns worldwide -- 2. Are you at risk? -- 3, The 
       business case -- 4. Risk assessment -- 5. Carrying out 
       risk assessments -- 6. Advice, guidance and legislation 
       galore -- 7. Now is the time for you to act! -- 8. Dealing
       with aggression and violence -- 9. Support you can expect 
       after an incident -- 10. You are not alone -- Appendices -
       - Index. 
506    |3Use copy|fRestrictions unspecified|2star|5MiAaHDL 
520 1  "This book defines clearly what should and should not be 
       tolerated in a healthy and safe working environment, and 
       introduces the reporting procedures and communication 
       skills leading to conflict resolution, enabling both 
       employees and managers to consider situations consistently,
       based on risk assessment previously carried out." "Also 
       included are case studies, a glossary of health and safety
       terms, and sources of further information, including 
       relevant legislation. This book is essential reading for 
       employees at all levels, and also for managers, team 
       leaders, supervisors, personnel and human resources staff,
       complaints officers, union officers and anyone else in the
       information organization who may be called upon to deal 
       with people."--Jacket. 
533    Electronic reproduction.|b[S.l.] :|cHathiTrust Digital 
       Library,|d2010.|5MiAaHDL 
538    Master and use copy. Digital master created according to 
       Benchmark for Faithful Digital Reproductions of Monographs
       and Serials, Version 1. Digital Library Federation, 
       December 2002.|uhttp://purl.oclc.org/DLF/benchrepro0212
       |5MiAaHDL 
583 1  digitized|c2010|hHathiTrust Digital Library|lcommitted to 
       preserve|2pda|5MiAaHDL 
588 0  Print version record. 
590    eBooks on EBSCOhost|bEBSCO eBook Subscription Academic 
       Collection - North America 
650  0 Library personnel management. 
650  0 Library employees|xJob stress. 
650  0 Stress management. 
650  0 Interpersonal conflict. 
650  0 Conflict management. 
655  4 Electronic books. 
776 08 |iPrint version:|aPantry, Sheila.|tManaging stress and 
       conflict in libraries|z9781856046138|w(DLC)  2012464827
       |w(OCoLC)156780628 
856 40 |uhttps://rider.idm.oclc.org/login?url=http://
       search.ebscohost.com/login.aspx?direct=true&scope=site&
       db=nlebk&AN=689830|zOnline eBook. Access restricted to 
       current Rider University students, faculty, and staff. 
856 42 |3Instructions for reading/downloading this eBook|uhttp://
       guides.rider.edu/ebooks/ebsco 
948    |d20160607|cMH|tebscoebooksacademic|lridw 
994    92|bRID