LEADER 00000cam a2200733 i 4500
001 on1155636587
003 OCoLC
005 20210702123659.8
006 m o d
007 cr cnu---unuuu
008 200528s2020 ilua ob 001 0 eng d
019 1155693580
020 9780838947241|q(electronic book)
020 0838947247|q(electronic book)
020 9780838947234|q(electronic book)
020 0838947239|q(electronic book)
020 |z0838947166
020 |z9780838947166
035 (OCoLC)1155636587|z(OCoLC)1155693580
040 N$T|beng|erda|epn|cN$T|dYDX|dYDXIT|dOCLCQ
049 RIDW
050 4 Z682|b.H4949 2020eb
082 04 023|223
090 Z682|b.H4949 2020eb
100 1 Henry, Jo,|0https://id.loc.gov/authorities/names/
n2014004484|eauthor.
245 10 Cultivating civility :|bpractical ways to improve a
dysfunctional library /|cJo Henry, Joe Eshleman, and
Richard Moniz.
264 1 Chicago :|bALA Editions,|c2020.
264 4 |c©2020
300 1 online resource (xiii, 216 pages) :|billustrations
336 text|btxt|2rdacontent
337 computer|bc|2rdamedia
338 online resource|bcr|2rdacarrier
340 |gpolychrome|2rdacc
347 text file|2rdaft
504 Includes bibliographical references and index.
505 0 Understanding yourself first -- Skills development --
Productive communication -- Navigate conflict -- Wellness
and self-care -- Team formation -- Promote communication
flow -- Utilize all communication methods -- Self-
awareness: a leader's perspective -- Skills development --
Communication and the work environment -- Conflict
management -- Facilitate collaboration -- Manage
resistance to change -- Assemble and hire the right
library staff -- Provided organization structure --
Develop a trusting work environment -- Organizational
training.
520 "Like other workplaces, libraries can sometimes be
stressful, with library workers bearing the brunt of such
problems as uncivil patrons, poor communication,
inadequate leadership, and toxic behaviors by fellow
employees. But there's hope. Following up their acclaimed
examination of the dysfunctional library ("should be
essential reading for library leaders" raves Journal of
the Australian Library and Information Association), here
the authors present a book of proactive solutions and
guidance culled from their own research, including
interviews with library administrators and staff. Sharing
valuable insights that will stimulate thought and
discussion towards the goal of a healthier and more
harmonious workplace, this book addresses the subject from
four viewpoints--individual, team, leader, and
organization--focusing on solutions and practical steps in
each area; shows how self-reflection and self-awareness
can be key starting points for exploring workplace issues;
offers numerous suggestions for wellness and self-care;
provides tips for improving interpersonal communication
and conversations in ways that prevent silos and span
boundaries; sheds light on forming and sustaining cohesive
library teams, then provides solutions for misaligned
teams and dissenters; discusses why effectively conveying
vision, role modeling, and demonstrating empathy are all
crucial behaviors of library leaders; shares actions
library leaders can take to engage employees in the change
process; examines how organizational structures can either
detract or contribute to a library's success; and details
types of training that can be utilized to minimize
dysfunction, including training for bias, empathy,
conflict management, and diversity. Filled with beneficial
advice on every page, this resource will help libraries be
better workplaces for everyone"--|cProvided by publisher
546 Text in English.
588 0 Print version record.
590 eBooks on EBSCOhost|bEBSCO eBook Subscription Academic
Collection - North America
650 0 Library personnel management.|0https://id.loc.gov/
authorities/subjects/sh85076711
650 0 Communication in library administration.|0https://
id.loc.gov/authorities/subjects/sh85029073
650 0 Library employees|0https://id.loc.gov/authorities/subjects
/sh85076686|xPsychology.|0https://id.loc.gov/authorities/
subjects/sh2002011487
650 0 Team librarianship.|0https://id.loc.gov/authorities/
subjects/sh90006221
650 0 Conflict management.|0https://id.loc.gov/authorities/
subjects/sh85030958
650 0 Organizational behavior.|0https://id.loc.gov/authorities/
subjects/sh85095524
650 7 Library personnel management.|2fast|0https://
id.worldcat.org/fast/997874
650 7 Communication in library administration.|2fast|0https://
id.worldcat.org/fast/870165
650 7 Library employees|xPsychology.|2fast|0https://
id.worldcat.org/fast/997738
650 7 Library employees.|2fast|0https://id.worldcat.org/fast/
997728
650 7 Team librarianship.|2fast|0https://id.worldcat.org/fast/
1144670
650 7 Conflict management.|2fast|0https://id.worldcat.org/fast/
874778
650 7 Organizational behavior.|2fast|0https://id.worldcat.org/
fast/1047801
655 4 Electronic books.
700 1 Eshleman, Joe,|0https://id.loc.gov/authorities/names/
n2014004487|eauthor.
700 1 Moniz, Richard,|0https://id.loc.gov/authorities/names/
no2011171317|eauthor.
776 08 |iPrint version:|aHenry, Jo.|tCultivating civility.
|dChicago : ALA Editions, 2020|z0838947166|w(DLC)
2019954457|w(OCoLC)1137322179
856 40 |uhttps://rider.idm.oclc.org/login?url=https://
search.ebscohost.com/login.aspx?direct=true&scope=site&
db=nlebk&AN=2484543|zOnline ebook via EBSCO. Access
restricted to current Rider University students, faculty,
and staff.
856 42 |3Instructions for reading/downloading the EBSCO version
of this ebook|uhttp://guides.rider.edu/ebooks/ebsco
901 MARCIVE 20231220
948 |d20210708|cEBSCO|tEBSCOebooksacademic NEW 5016 |lridw
994 92|bRID
