In the beginning : getting to the table -- Collaboration : creating a community of learning -- Trainers as internal consultants and facilitators of change -- Preparing to deliver : from initial idea to moment of delivery -- In the middle : trainers as leaders in the classroom -- When learning happens : supporting learners after class -- Learning from success and failure : the importance of effective evaluations -- Master trainers, master learners : training the trainers -- The end is the beginning : leadership and learning in an onsite-online world -- Appendix : Charlotte Mecklenburg Library employee learning and development curriculum.
