LEADER 00000cam a2200709Ki 4500 001 ocn869282769 003 OCoLC 005 20160527041101.4 006 m o d 007 cr cnu---unuuu 008 140128s2007 enk ob 001 0 eng d 019 607851032|a608548156|a872668644 020 9781856049917|q(electronic book) 020 1856049914|q(electronic book) 020 |z9781856046138 020 |z1856046133 035 (OCoLC)869282769|z(OCoLC)607851032|z(OCoLC)608548156 |z(OCoLC)872668644 040 N$T|beng|erda|epn|cN$T|dOCLCE|dYDXCP|dE7B|dOCLCQ 042 dlr 049 RIDW 050 4 Z682|b.P33 2007eb 072 7 LAN|x025000|2bisacsh 082 04 023.9|222 090 Z682|b.P33 2007eb 100 1 Pantry, Sheila.|0https://id.loc.gov/authorities/names/ n82223043 245 10 Managing stress and conflict in libraries /|cSheila Pantry. 264 1 London :|bFacet Pub.,|c2007. 300 1 online resource (xv, 140 pages) 336 text|btxt|2rdacontent 337 computer|bc|2rdamedia 338 online resource|bcr|2rdacarrier 340 |gpolychrome|2rdacc 347 text file|2rdaft 504 Includes bibliographical references (pages 111-120) and index. 505 0 Acknowledgements -- Glossary -- Introduction -- 1. Current concerns worldwide -- 2. Are you at risk? -- 3, The business case -- 4. Risk assessment -- 5. Carrying out risk assessments -- 6. Advice, guidance and legislation galore -- 7. Now is the time for you to act! -- 8. Dealing with aggression and violence -- 9. Support you can expect after an incident -- 10. You are not alone -- Appendices - - Index. 506 |3Use copy|fRestrictions unspecified|2star|5MiAaHDL 520 1 "This book defines clearly what should and should not be tolerated in a healthy and safe working environment, and introduces the reporting procedures and communication skills leading to conflict resolution, enabling both employees and managers to consider situations consistently, based on risk assessment previously carried out." "Also included are case studies, a glossary of health and safety terms, and sources of further information, including relevant legislation. This book is essential reading for employees at all levels, and also for managers, team leaders, supervisors, personnel and human resources staff, complaints officers, union officers and anyone else in the information organization who may be called upon to deal with people."--Jacket. 533 Electronic reproduction.|b[S.l.] :|cHathiTrust Digital Library,|d2010.|5MiAaHDL 538 Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002.|uhttp://purl.oclc.org/DLF/benchrepro0212 |5MiAaHDL 583 1 digitized|c2010|hHathiTrust Digital Library|lcommitted to preserve|2pda|5MiAaHDL 588 0 Print version record. 590 eBooks on EBSCOhost|bEBSCO eBook Subscription Academic Collection - North America 650 0 Library personnel management.|0https://id.loc.gov/ authorities/subjects/sh85076711 650 0 Library employees|0https://id.loc.gov/authorities/subjects /sh85076686|xJob stress.|0https://id.loc.gov/authorities/ subjects/sh00006288 650 0 Stress management.|0https://id.loc.gov/authorities/ subjects/sh88004681 650 0 Interpersonal conflict.|0https://id.loc.gov/authorities/ subjects/sh85067483 650 0 Conflict management.|0https://id.loc.gov/authorities/ subjects/sh85030958 650 7 Library personnel management.|2fast|0https:// id.worldcat.org/fast/997874 650 7 Library employees.|2fast|0https://id.worldcat.org/fast/ 997728 650 7 Job stress.|2fast|0https://id.worldcat.org/fast/983752 650 7 Stress management.|2fast|0https://id.worldcat.org/fast/ 1134967 650 7 Interpersonal conflict.|2fast|0https://id.worldcat.org/ fast/977374 650 7 Conflict management.|2fast|0https://id.worldcat.org/fast/ 874778 655 4 Electronic books. 776 08 |iPrint version:|aPantry, Sheila.|tManaging stress and conflict in libraries|z9781856046138|w(DLC) 2012464827 |w(OCoLC)156780628 856 40 |uhttps://rider.idm.oclc.org/login?url=http:// search.ebscohost.com/login.aspx?direct=true&scope=site& db=nlebk&AN=689830|zOnline eBook. Access restricted to current Rider University students, faculty, and staff. 856 42 |3Instructions for reading/downloading this eBook|uhttp:// guides.rider.edu/ebooks/ebsco 901 MARCIVE 20231220 948 |d20160607|cEBSCO|tebscoebooksacademic|lridw 994 92|bRID