LEADER 00000cam a2200733 i 4500 001 on1155636587 003 OCoLC 005 20210702123659.8 006 m o d 007 cr cnu---unuuu 008 200528s2020 ilua ob 001 0 eng d 019 1155693580 020 9780838947241|q(electronic book) 020 0838947247|q(electronic book) 020 9780838947234|q(electronic book) 020 0838947239|q(electronic book) 020 |z0838947166 020 |z9780838947166 035 (OCoLC)1155636587|z(OCoLC)1155693580 040 N$T|beng|erda|epn|cN$T|dYDX|dYDXIT|dOCLCQ 049 RIDW 050 4 Z682|b.H4949 2020eb 082 04 023|223 090 Z682|b.H4949 2020eb 100 1 Henry, Jo,|0https://id.loc.gov/authorities/names/ n2014004484|eauthor. 245 10 Cultivating civility :|bpractical ways to improve a dysfunctional library /|cJo Henry, Joe Eshleman, and Richard Moniz. 264 1 Chicago :|bALA Editions,|c2020. 264 4 |c©2020 300 1 online resource (xiii, 216 pages) :|billustrations 336 text|btxt|2rdacontent 337 computer|bc|2rdamedia 338 online resource|bcr|2rdacarrier 340 |gpolychrome|2rdacc 347 text file|2rdaft 504 Includes bibliographical references and index. 505 0 Understanding yourself first -- Skills development -- Productive communication -- Navigate conflict -- Wellness and self-care -- Team formation -- Promote communication flow -- Utilize all communication methods -- Self- awareness: a leader's perspective -- Skills development -- Communication and the work environment -- Conflict management -- Facilitate collaboration -- Manage resistance to change -- Assemble and hire the right library staff -- Provided organization structure -- Develop a trusting work environment -- Organizational training. 520 "Like other workplaces, libraries can sometimes be stressful, with library workers bearing the brunt of such problems as uncivil patrons, poor communication, inadequate leadership, and toxic behaviors by fellow employees. But there's hope. Following up their acclaimed examination of the dysfunctional library ("should be essential reading for library leaders" raves Journal of the Australian Library and Information Association), here the authors present a book of proactive solutions and guidance culled from their own research, including interviews with library administrators and staff. Sharing valuable insights that will stimulate thought and discussion towards the goal of a healthier and more harmonious workplace, this book addresses the subject from four viewpoints--individual, team, leader, and organization--focusing on solutions and practical steps in each area; shows how self-reflection and self-awareness can be key starting points for exploring workplace issues; offers numerous suggestions for wellness and self-care; provides tips for improving interpersonal communication and conversations in ways that prevent silos and span boundaries; sheds light on forming and sustaining cohesive library teams, then provides solutions for misaligned teams and dissenters; discusses why effectively conveying vision, role modeling, and demonstrating empathy are all crucial behaviors of library leaders; shares actions library leaders can take to engage employees in the change process; examines how organizational structures can either detract or contribute to a library's success; and details types of training that can be utilized to minimize dysfunction, including training for bias, empathy, conflict management, and diversity. Filled with beneficial advice on every page, this resource will help libraries be better workplaces for everyone"--|cProvided by publisher 546 Text in English. 588 0 Print version record. 590 eBooks on EBSCOhost|bEBSCO eBook Subscription Academic Collection - North America 650 0 Library personnel management.|0https://id.loc.gov/ authorities/subjects/sh85076711 650 0 Communication in library administration.|0https:// id.loc.gov/authorities/subjects/sh85029073 650 0 Library employees|0https://id.loc.gov/authorities/subjects /sh85076686|xPsychology.|0https://id.loc.gov/authorities/ subjects/sh2002011487 650 0 Team librarianship.|0https://id.loc.gov/authorities/ subjects/sh90006221 650 0 Conflict management.|0https://id.loc.gov/authorities/ subjects/sh85030958 650 0 Organizational behavior.|0https://id.loc.gov/authorities/ subjects/sh85095524 650 7 Library personnel management.|2fast|0https:// id.worldcat.org/fast/997874 650 7 Communication in library administration.|2fast|0https:// id.worldcat.org/fast/870165 650 7 Library employees|xPsychology.|2fast|0https:// id.worldcat.org/fast/997738 650 7 Library employees.|2fast|0https://id.worldcat.org/fast/ 997728 650 7 Team librarianship.|2fast|0https://id.worldcat.org/fast/ 1144670 650 7 Conflict management.|2fast|0https://id.worldcat.org/fast/ 874778 650 7 Organizational behavior.|2fast|0https://id.worldcat.org/ fast/1047801 655 4 Electronic books. 700 1 Eshleman, Joe,|0https://id.loc.gov/authorities/names/ n2014004487|eauthor. 700 1 Moniz, Richard,|0https://id.loc.gov/authorities/names/ no2011171317|eauthor. 776 08 |iPrint version:|aHenry, Jo.|tCultivating civility. |dChicago : ALA Editions, 2020|z0838947166|w(DLC) 2019954457|w(OCoLC)1137322179 856 40 |uhttps://rider.idm.oclc.org/login?url=https:// search.ebscohost.com/login.aspx?direct=true&scope=site& db=nlebk&AN=2484543|zOnline ebook via EBSCO. Access restricted to current Rider University students, faculty, and staff. 856 42 |3Instructions for reading/downloading the EBSCO version of this ebook|uhttp://guides.rider.edu/ebooks/ebsco 901 MARCIVE 20231220 948 |d20210708|cEBSCO|tEBSCOebooksacademic NEW 5016 |lridw 994 92|bRID