Title Leading libraries : how to create a service culture / Wyoma vanDuinkerken and Wendi Arant Kaspar.

Publication Info.	Chicago : American Library Association, 2015.
	©2015

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Online eBook. Access restricted to current Rider University students, faculty, and staff.
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Description	1 online resource
Physical Medium	polychrome
Description	text file
Bibliography	Includes bibliographical references and index.
Contents	Leadership theories : traditional and transformational -- Service leadership and its paradigm in libraries -- Conscientiousness as the foundation -- Building rapport -- Balancing encouragement and accountability -- Innovation and evolving service -- Strategic planning : the practice of innovation and strategic thinking -- Sustaining service as a value -- Formalizing service leadership in libraries : embedding processes and policies -- Service leadership in libraries.
Local Note	eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America
Subject	Public services (Libraries)
	Public services (Libraries)
	Library personnel management.
	Library personnel management.
	Leadership.
	Leadership.
	Libraries -- Customer services.
	Libraries -- Customer services.
	Libraries.
	Customer relations.
	Customer relations.
Genre/Form	Electronic books.
	Electronic books.
Added Author	Kaspar, Wendi Arant, author.
Other Form:	Print version: VanDuinkerken, Wyoma. Leading libraries : how to create a service culture. Chicago, [Illinois] : ala editions, an imprint of the American Library Association, c2015 xvii, 167 pages 9780838913123 2014045790
ISBN	9780838913161 electronic book
	0838913164 electronic book
	9780838913178 electronic book
	0838913172 electronic book
	9780838913123
	9780838913185 (Kindle)