Title The Service Desk Handbook - A guide to service desk implementation, management and support / Sanjay Nair.

Publication Info.

Online access
Online ebook via EBSCO. Access restricted to current Rider University students, faculty, and staff.
Instructions for reading/downloading the EBSCO version of this ebook

Item Status

Description	1 online resource
	text file
Summary	The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL® to accomplish their tasks while making the necessary adaptations as per their organisation's needs.
Local Note	eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America
Subject	Information technology -- Management -- Handbooks, manuals, etc.
	Information technology -- Management.
Genre/Form	Handbooks and manuals.
Subject	Management information systems -- Handbooks, manuals, etc.
	Management information systems.
Genre/Form	Handbook.
	Electronic books.
	Handbooks and manuals.
Other Form:	Print version: Nair, Sanjay. Service Desk Handbook - a Guide to Service Desk Implementation, Management and Support. Ely : IT Governance Ltd, ©2020
ISBN	1787782360
	1787782379 (electronic book)
	9781787782372 (electronic book)
	9781787782389 (electronic book)
	1787782387 (electronic book)
	9781787782365 9781787782358 (e-book)