| Description |
1 online resource (91 pages) : illustrations (some color), tables |
| Physical Medium |
polychrome |
| Description |
text file |
| Bibliography |
Includes bibliographical references. |
| Contents |
Quality Management in Micro firms -- Myth or Reality?; TABLE OF CONTENTS; Executive Summary; 1. INTRODUCTION; 1.1 Research Preamble; 1.2 Dissertation Objectives; 1.3 Overview of Quality Postform Limited -- A Case Study; 1.4 Outline of the Dissertation's Structure; 2. Literature Review; 2.1 Chapter Introduction; 2.2 Literature Review -- Its Importance; 2.3 From Quality To TQM -- The On-Going Evolution; 2.4 Defining Quality; 2.5 Quality Control; 2.6 Definition of TQM; 2.7 Defining Micro-Businesses; 2.8 Quality Management within Micro-enterprises -- An Evaluation |
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2.9 Micro-Enterprises and QM Programmes -- Barriers Encountered2.10 TQM Programme Applications for Micro-Firms -- Claimed Benefits; 2.12 Quality -- Cosby's Approach; 2.13 Crosby's 14-Point Programme -- Applied Examples; 2.14 Pre-requisites for QM programmes to succeed; 2.15 Determining Pre-requisites for Quality Improvement Programmes; 2.16 Chapter Summary; 3. Methodology; 3.1 Chapter Introduction; 3.2 Primary and Secondary Data; 3.3 Qualitative and Quantitative Data; 3.4 Data Collection; 3.5 Interview Classification; 3.6 Non-Standardised Interviews verses Standardised Interviews |
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3.7 The Quality of Interaction Throughout the Interview Process3.8 Interviewing Skills; 3.9 Interview Guide; 3.10 Ethical Issues; 3.11 The Case Study: Validity and Generalisability; 3.12 Chapter Summary; 4. Findings and Analysis; 4.1 Chapter Introduction; 4.2 Findings and Analysis; 4.3 Chapter Summary; 5. Conclusion; 5.1 Chapter Introduction; 5.2 Conclusive Statements; 5.3 Applying a Quality Improvement Programme -- The Practical Dimension; 5.4 The Realisation of the dissertation's objectives; 5.5 Reflections; References; Appendices |
| Summary |
Manufacturing companies including a local micro-enterprise - Quality Postform Ltd are persistently facing competitive pressures as a consequence of customers demanding higher quality products. The emergence of Quality Management has been attributed by many researchers and Quality Gurus including Phil Crosby as a strategic imperative for typical organisations to survive within a highly competitive environment. Nevertheless, research carried out throughout the past years is relatively restricted regarding the practicality of micro-manufacturing firms in implementing Crosby's Quality Improvement. |
| Local Note |
eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America |
| Subject |
Organizational change -- Germany.
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Organizational change. |
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Germany. |
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Management -- Case studies.
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Management -- Case studies. |
| Genre/Form |
Electronic books.
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Electronic books.
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Case studies.
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Case studies.
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| Other Form: |
Print version: De Brincat, Edward. Quality management in micro firms- Myth or reality? : a Maltese micro manufacturing firm under review. Hamburg, Germany : Anchor Academic Publishing, ©2014 92 pages 9783954891801 |
| ISBN |
9783954896806 (electronic book) |
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395489680X (electronic book) |
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9783954891801 |
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