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Book
Title
Call centres and human resource management : a cross-national perspective / edited by Stephen Deery and Nicholas Kinnie.
Publication Info.
Basingstoke, Hampshire ; New York : Palgrave Macmillan, 2004.
Online access
Publisher description
Table of contents
Item Status
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Call No.
Status
OPAC Message
Public Note
Gift Note
Moore Stacks
HE8789.G7 C35 2004
Available
---
Description
xi, 295 pages : illustrations ; 23 cm
Note
"The material is drawn principally from a conference held at King's College London in November 2001"--Introd.
Bibliography
Includes bibliographical references and indexes.
Subject
Call centers -- Great Britain -- Personnel management.
Call centers.
Great Britain.
Personnel management.
Customer services -- Great Britain -- Management.
Customer services.
Management.
Call centers -- Australia -- Personnel management.
Australia.
Customer services -- Australia -- Management.
Call centers -- United States -- Personnel management.
United States.
Customer services -- United States -- Management.
Added Author
Deery, Stephen, 1955-
Kinnie, Nicholas, 1955-
Added Title
Call centers and human resource management
ISBN
1403913048 cloth