Title Call centres and human resource management : a cross-national perspective / edited by Stephen Deery and Nicholas Kinnie.

Publication Info.

Online access
Publisher description
Table of contents

Item Status

Location	Call No.	Status	OPAC Message	Public Note	Gift Note
Moore Stacks	HE8789.G7 C35 2004	Available	---

Description	xi, 295 pages : illustrations ; 23 cm
Note	"The material is drawn principally from a conference held at King's College London in November 2001"--Introd.
Bibliography	Includes bibliographical references and indexes.
Subject	Call centers -- Great Britain -- Personnel management.
	Call centers.
	Great Britain.
	Personnel management.
	Customer services -- Great Britain -- Management.
	Customer services.
	Management.
	Call centers -- Australia -- Personnel management.
	Australia.
	Customer services -- Australia -- Management.
	Call centers -- United States -- Personnel management.
	United States.
	Customer services -- United States -- Management.
Added Author	Deery, Stephen, 1955-
	Kinnie, Nicholas, 1955-
Added Title	Call centers and human resource management
ISBN	1403913048 cloth