LEADER 00000cam a2200781Ia 4500 
001    ocn429183426 
003    OCoLC 
005    20160527041349.5 
006    m     o  d         
007    cr cnu---unuuu 
008    090803s2009    ii a    ob    001 0 eng d 
019    455843469|a646809070|a762216454 
020    813210126X|q(electronic book) 
020    9788132101260|q(electronic book) 
020    8178299321|q(PB) 
020    9788178299327|q(PB) 
020    9788132111993|q(ebook) 
020    8132111990|q(ebook) 
035    (OCoLC)429183426|z(OCoLC)455843469|z(OCoLC)646809070
       |z(OCoLC)762216454 
037    207809|bMIL 
040    YDXCP|beng|epn|cYDXCP|dN$T|dOCLCQ|dMERUC|dEBLCP|dE7B
       |dOCLCQ|dMHW|dOCLCQ|dOCLCE|dOCLCQ|dDEBSZ|dOCLCF|dOCLCQ
       |dOCLCO|dOCLCQ|dCOO|dOCLCQ|dOCLCO|dOCLCQ|dOCLCO|dOCLCQ 
043    a-ii--- 
049    RIDW 
050  4 HE8789.I4|bN49 2009eb 
072  7 BUS|x043050|2bisacsh 
072  7 BUS|x043040|2bisacsh 
072  7 BUS|x040000|2bisacsh 
072  7 BUS|x043010|2bisacsh 
072  7 BUS|x090010|2bisacsh 
082 04 658.8/72|222 
090    HE8789.I4|bN49 2009eb 
245 04 The next available operator :|bmanaging human resources in
       Indian business process outsourcing industry /|cedited by 
       Mohan Thite and Bob Russell. 
264  1 New Delhi, India :|bResponse Books ;|aThousand Oaks, 
       Calif. :|bSage Publications,|c2009. 
300    1 online resource (xiii, 316 pages) :|billustrations 
336    text|btxt|2rdacontent 
337    computer|bc|2rdamedia 
338    online resource|bcr|2rdacarrier 
340    |gpolychrome|2rdacc 
347    text file|2rdaft 
504    Includes bibliographical references and index. 
505 0  Introduction / Mohan Thite and Bob Russell -- An overview 
       of the Indian contact centre industry / Catriona Wallace -
       - Human resource management in Indian call centres/
       business process outsourcing / Mohan Thite and Bob Russell
       -- Work processes and emerging problems in Indian call 
       centres / Pawan Budhwar, Neeru Malhotra and Virender Singh
       -- Transnationalism in Indian call centres / Kiran 
       Mirchandani -- A practitioner's perspective on the Indian 
       info-services industry / Nandita Gurjar -- Union formation
       in Indian call centres / Phil Taylor [and others] -- 
       Outsourcing careers : western theories in an Indian 
       context / Laurie Cohen, Amal El-Sawad and John Arnold -- 
       Employment systems in call centres in the United States 
       and India / Rosemary Batt, Virginia Doellgast and Hyunji 
       Kwon -- Managing work and employment in Australian and 
       Indian call centres / Bob Russell and Mohan Thite -- 
       Strategic human resource management in outsourced call 
       centres in India and Canada / Wendy Carroll and Terry 
       Wagar. 
520    India, often referred to as the 'electronic housekeeper of
       the world', is home to the largest number of offshored 
       call centres. This makes it very important to understand 
       how BPO providers in India manage their human resources. 
       The key message from recent empirical studies on Indian 
       call centres/BPO is that human resources are at once the 
       greatest strength and the greatest challenge confronting 
       this new industry. Many of these studies are, however, 
       based more on polemics and managerial rhetoric as opposed 
       to the systematic empirical investigation of the 
       employment relationship. This first-of-i. 
588 0  Print version record. 
590    eBooks on EBSCOhost|bEBSCO eBook Subscription Academic 
       Collection - North America 
650  0 Call centers|0https://id.loc.gov/authorities/subjects/
       sh96005575|zIndia|0https://id.loc.gov/authorities/names/
       n80125948-781|xPersonnel management.|0https://id.loc.gov/
       authorities/subjects/sh00006939 
650  0 Human capital|0https://id.loc.gov/authorities/subjects/
       sh85062845|zIndia|0https://id.loc.gov/authorities/names/
       n80125948-781|xManagement.|0https://id.loc.gov/authorities
       /subjects/sh2002007911 
650  0 Call centers|0https://id.loc.gov/authorities/subjects/
       sh96005575|xPersonnel management|0https://id.loc.gov/
       authorities/subjects/sh00006939|vCross-cultural studies.
       |0https://id.loc.gov/authorities/subjects/sh99001526 
650  0 Human capital|xManagement|0https://id.loc.gov/authorities/
       subjects/sh2009126594|vCross-cultural studies.|0https://
       id.loc.gov/authorities/subjects/sh99001526 
650  7 Call centers.|2fast|0https://id.worldcat.org/fast/844325 
650  7 Personnel management.|2fast|0https://id.worldcat.org/fast/
       1058797 
650  7 Human capital.|2fast|0https://id.worldcat.org/fast/962878 
650  7 Management.|2fast|0https://id.worldcat.org/fast/1007141 
650  7 Call centers|xPersonnel management.|2fast|0https://
       id.worldcat.org/fast/844328 
650  7 Human capital|xManagement.|2fast|0https://id.worldcat.org/
       fast/962888 
651  7 India.|2fast|0https://id.worldcat.org/fast/1210276 
655  4 Electronic books. 
655  4 Electronic books|vCross-cultural studies. 
655  7 Cross-cultural studies.|2fast|0https://id.worldcat.org/
       fast/1423769 
700 1  Thite, Mohan.|0https://id.loc.gov/authorities/names/
       n2003108713 
700 1  Russell, Bob,|d1950-|0https://id.loc.gov/authorities/names
       /n85054207 
776 08 |iPrint version:|tNext available operator.|dNew Delhi, 
       India : Response Books ; Thousand Oaks, Calif. : Sage 
       Publications, 2009|z9788178299327|w(DLC)  2008050968
       |w(OCoLC)278980757 
856 40 |uhttps://rider.idm.oclc.org/login?url=http://
       search.ebscohost.com/login.aspx?direct=true&scope=site&
       db=nlebk&AN=278351|zOnline eBook. Access restricted to 
       current Rider University students, faculty, and staff. 
856 42 |3Instructions for reading/downloading this eBook|uhttp://
       guides.rider.edu/ebooks/ebsco 
901    MARCIVE 20231220 
948    |d201606016|cEBSCO|tebscoebooksacademic|lridw 
994    92|bRID