LEADER 00000cam a2200649Ka 4500 
001    ocn750174673 
003    OCoLC 
005    20160527040508.6 
006    m     o  d         
007    cr cnu---unuuu 
008    110907s2009    nyua    obp   000 0 eng d 
019    759497756|a898075870 
020    9781426031199|q(electronic book) 
020    142603119X|q(electronic book) 
020    |z9781426018336 
020    |z1426018339 
035    (OCoLC)750174673|z(OCoLC)759497756|z(OCoLC)898075870 
037    CL0500000116|bSafari Books Online 
040    N$T|beng|epn|cN$T|dOCLCQ|dUMI|dOCLCQ|dYDXCP|dOCLCF|dNLGGC
       |dALSTP|dOCL|dOCLCQ 
049    RIDW 
050  4 HF5415.5|b.M17 2009eb 
072  7 BUS|x018000|2bisacsh 
082 04 658.8/12|222 
090    HF5415.5|b.M17 2009eb 
100 1  Martin, William B.|0https://id.loc.gov/authorities/names/
       n85156631 
245 10 Quality customer service :|bsatisfy customers--it's 
       everybody's job /|cWilliam B. Martin. 
250    5th ed. 
264  1 [Rochester, N.Y.] :|bAxzo Press,|c[2009] 
264  4 |c©2009 
300    1 online resource (ii, 104 pages) :|billustrations. 
336    text|btxt|2rdacontent 
337    computer|bc|2rdamedia 
338    online resource|bcr|2rdacarrier 
340    |gpolychrome|2rdacc 
347    text file|2rdaft 
490 1  Crisp fifty-minute series book 
504    Includes bibliographical references (page 104). 
505 0  Winning with the customer -- Showing a positive attitude -
       - Identifying customer needs -- Providing for the needs of
       your customers -- Making sure your customers return. 
546    In English. 
588 0  Print version record. 
590    eBooks on EBSCOhost|bEBSCO eBook Subscription Academic 
       Collection - North America 
650  0 Customer services|0https://id.loc.gov/authorities/subjects
       /sh85034965|vProgrammed instruction.|0https://id.loc.gov/
       authorities/subjects/sh99001557 
650  0 Customer relations|0https://id.loc.gov/authorities/
       subjects/sh85034963|vProgrammed instruction.|0https://
       id.loc.gov/authorities/subjects/sh99001557 
650  7 Customer services.|2fast|0https://id.worldcat.org/fast/
       885545 
650  7 Customer relations.|2fast|0https://id.worldcat.org/fast/
       885533 
655  4 Electronic books. 
655  7 Programmed instructional materials.|2fast|0https://
       id.worldcat.org/fast/1423785 
655  7 Programmed instructional materials.|2lcgft|0https://
       id.loc.gov/authorities/genreForms/gf2014026155 
776 08 |iPrint version:|aMartin, William B.|tQuality customer 
       service.|b5th ed.|d[Rochester, N.Y.] : Axzo Press, ©2009
       |z9781426018336|w(OCoLC)468969955 
830  0 Fifty-Minute series.|0https://id.loc.gov/authorities/names
       /n86708905 
856 40 |uhttps://rider.idm.oclc.org/login?url=http://
       search.ebscohost.com/login.aspx?direct=true&scope=site&
       db=nlebk&AN=383350|zOnline eBook. Access restricted to 
       current Rider University students, faculty, and staff. 
856 42 |3Instructions for reading/downloading this eBook|uhttp://
       guides.rider.edu/ebooks/ebsco 
901    MARCIVE 20231220 
948    |d20160616|cEBSCO|tebscoebooksacademic|lridw 
994    92|bRID