| Description |
1 online resource (xviii, 173 pages) |
|
data file |
|
Bibliography |
| Physical Medium |
polychrome |
| Bibliography |
Includes bibliographical references (pages 153-164) and index. |
| Contents |
Emotional labor as public good and the state as harbor of refuge -- A blind spot in public administration theory--but not in practice -- Human capital issues -- Communicating competence and cultivating trust -- Who gets the blame? Who gets the credit? Government responsiveness and accountability -- Of the people : legitimacy, representativeness, and the difference that gender makes -- Professional standards and discretion in crisis response -- Reflections on the why, how, and what of emotional labor. |
| Summary |
"The authors of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/department spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges."--Provided by publisher. |
| Local Note |
eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America |
| Subject |
Public service employment -- United States -- Psychological aspects.
|
|
Public service employment. |
|
United States. |
|
Psychological aspects. |
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Crisis management -- United States.
|
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Crisis management. |
| Genre/Form |
Electronic books.
|
|
Electronic books.
|
| Added Author |
Guy, Mary E. (Mary Ellen)
|
|
Newman, Meredith A., 1949-
|
| Other Form: |
Print version: Mastracci, Sharon H., 1968- Emotional labor and crisis response. Armonk, N.Y. : M.E. Sharpe, ©2012 9780765625182 (DLC) 2011005568 (OCoLC)704243755 |
| ISBN |
9780765625205 (electronic book) |
|
0765625202 (electronic book) |
|
0765625180 (hardback ; alkaline paper) |
|
9780765625182 (hardback ; alkaline paper) |
|
9780765631190 |
|
0765631199 |
|
9780765625182 |
| Standard No. |
9786613268969 |
|
