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Subjects (1-4 of 4)
Public services (Libraries) -- United States -- Evaluation.
1
Bestseller
Assessing service quality : satisfying the expectations of library customers
Hernon, Peter.
Chicago : ALA Editions, an imprint of the American Library Association, 2015.
Third edition.
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Demonstrating results : using outcome measurement in your library
Rubin, Rhea Joyce.
Chicago : American Library Association, [2006]
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3
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How libraries and librarians help : a guide to identifying user-centered outcomes
Durrance, Joan C.
Chicago : American Library Association, 2005.
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4
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International survey of business & economics university faculty : evaluation of the business library
[New York, NY] Primary Research Group Inc., [2017]
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