Description |
1 online resource (xviii, 173 pages) |
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data file |
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Bibliography |
Physical Medium |
polychrome |
Bibliography |
Includes bibliographical references (pages 153-164) and index. |
Contents |
Emotional labor as public good and the state as harbor of refuge -- A blind spot in public administration theory--but not in practice -- Human capital issues -- Communicating competence and cultivating trust -- Who gets the blame? Who gets the credit? Government responsiveness and accountability -- Of the people : legitimacy, representativeness, and the difference that gender makes -- Professional standards and discretion in crisis response -- Reflections on the why, how, and what of emotional labor. |
Summary |
"The authors of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/department spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges."--Provided by publisher. |
Local Note |
eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America |
Subject |
Public service employment -- United States -- Psychological aspects.
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Public service employment. |
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United States. |
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Psychological aspects. |
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Crisis management -- United States.
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Crisis management. |
Genre/Form |
Electronic books.
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Electronic books.
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Added Author |
Guy, Mary E. (Mary Ellen)
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Newman, Meredith A., 1949-
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Other Form: |
Print version: Mastracci, Sharon H., 1968- Emotional labor and crisis response. Armonk, N.Y. : M.E. Sharpe, ©2012 9780765625182 (DLC) 2011005568 (OCoLC)704243755 |
ISBN |
9780765625205 (electronic book) |
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0765625202 (electronic book) |
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0765625180 (hardback ; alkaline paper) |
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9780765625182 (hardback ; alkaline paper) |
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9780765631190 |
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0765631199 |
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9780765625182 |
Standard No. |
9786613268969 |
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