| Description |
1 online resource (284 pages). |
| Physical Medium |
polychrome |
| Description |
text file |
| Series |
Sustainable urban areas,
1574-6410 ;
17
|
|
Sustainable urban areas ; 17.
|
| Bibliography |
Includes bibliographical references. |
| Contents |
""Title Page""; ""Contents""; ""Acknowledgements""; ""Introduction""; ""The purchasing of maintenance services by Dutch housing associations""; ""Introduction""; ""Housing associations""; ""Housing services and markets""; ""Maintenance""; ""Purchasing maintenance""; ""Purchasing process""; ""The purchasing of maintenance by Dutch housing associations""; ""Relevance""; ""Scientific relevance""; ""Societal relevance""; ""Problem definition""; ""The aim of this research""; ""Research questions and chapters""; ""The research environment""; ""References"" |
|
""Supply, rules of the game, and tools for analysis""""Introduction""; ""Maintenance market characteristics""; ""Maintenance services""; ""The maintenance market""; ""New institutional economics""; ""Market problems""; ""New institutional economics""; ""Transaction cost theory""; ""Property rights theory""; ""Agency theory""; ""Procurement customs and regulations""; ""The current application of instruments""; ""European regulations""; ""Application""; ""Conclusions""; ""References"" |
|
""The purchasing of Dutch housing associations' maintenance services: state of the art and a decision framework""""Introduction""; ""Maintenance in Dutch practice""; ""The purchasing of maintenance in Dutch practice""; ""Supplier selection""; ""The social rented sector in the Dutch housing market""; ""Maintenance services as the means to fulfil tasks""; ""A framework for purchasing""; ""Discussion""; ""References""; ""Comparing housing associations with the public and private sector: retail and municipality""; ""Introduction""; ""Retail""; ""Supply chain""; ""Customer demands"" |
|
""How to deal with customer demands?""""Dutch municipalities""; ""Authorities and organisation""; ""Supply chain""; ""The citizen and municipal services""; ""Consumption""; ""The influence of the citizen""; ""Housing associations""; ""The supply chain""; ""The tenant""; ""The market and consumption""; ""Comparison of sectors""; ""Introduction""; ""Freedom of choice""; ""Assortments""; ""Service and product delivery""; ""Value for money""; ""Share of income spent""; ""Influence on management and policy""; ""What could be learned from retail and municipalities?""; ""References"" |
|
""Impact of maintenance services on tenant satisfaction in social housing""""Introduction""; ""Housing services""; ""Satisfaction with maintenance""; ""Literature review and expectations""; ""Measures of attribute importance and impact on tenant satisfaction""; ""Methods""; ""The questionnaire and response""; ""Regression analyses""; ""Missing data""; ""Results""; ""The respondents""; ""Mean importance ratings and satisfaction scores""; ""Top three rankings of most important maintenance services""; ""Regression analyses""; ""Discussion and conclusions""; ""Research question"" |
| Local Note |
eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America |
| Language |
Summary in Dutch. |
| Subject |
Buildings -- Maintenance -- Netherlands.
|
|
Buildings -- Maintenance. |
|
Netherlands. |
|
Public housing -- Resident satisfaction -- Netherlands.
|
|
Public housing -- Resident satisfaction. |
|
Public housing -- Netherlands.
|
|
Public housing. |
| Genre/Form |
Electronic books.
|
|
Academic theses.
|
|
Academic theses.
|
| Other Form: |
Print version: Mossel, Johan Hendrik van, 1981- Purchasing of maintenance service delivery in the Dutch social housing sector. Delft : Delft University of Technology, 2008 9781586038779 (DLC) 2008276897 (OCoLC)277283295 |
| ISBN |
9781607505907 (electronic book) |
|
1607505908 (electronic book) |
|
9781586038779 |
|
158603877X |
|
