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Public libraries -- Evaluation.
1
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Five steps of outcome-based planning and evaluation for public libraries


Gross, Melissa, author.
Chicago : ALA Editions, an imprint of the American Library Association, 2016.

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2
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Libraries and key performance indicators : a framework for practitioners


Appleton, Leo, author.
Cambridge, MA : Chandos Publishing, an imprint of Elsevier, [2017]

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