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Quality circles -- United States -- History.
1
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Managing quality fads : how American business learned to play the quality game


Cole, Robert E.
New York : Oxford University Press, 1999.

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Quality control.
2
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Achieving customer experience excellence through a quality management system


Jarvis, Alka, author.
Milwaukee, Wisconsin : ASQ Quality Press, [2016]

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3
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ASQ pocket guide to root cause analysis


Andersen, Bjørn, author.
Milwaukee, Wisconsin : ASQ Quality Press, 2013.

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