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LEADER 00000cam a2200457Ii 4500 
001    ocn867769772 
003    OCoLC 
005    20160805110931.5 
006    m     o  d         
007    cr cnu---unuuu 
008    140109s2013    xx      o     000 0 eng d 
020    9781780400938|q(electronic bk.) 
020    1780400934|q(electronic bk.) (PDF) 
035    (OCoLC)867769772 
040    VALIL|beng|erda|epn|cVALIL|dIDEBK|dTEF|dOCLCO|dN$T|dOCLCQ
043    d------ 
049    RIDW 
050  4 HD4465.D44 
072  7 BUS|x032000|2bisacsh 
072  7 SOC|x000000|2bisacsh 
082 04 363.61|222 
090    HD4465.D44 
100 1  Mugisha, Silver. 
245 10 Utility Benchmarking and Regulation in Developing 
       Countries :|bPractical Application of Performance 
       Monitoring and Incentives. 
264  1 [Place of publication not identified] :|bIwa Publishing,
300    1 online resource (200 pages) 
336    text|btxt|2rdacontent 
337    computer|bc|2rdamedia 
338    online resource|bcr|2rdacarrier 
520    Utility performance, especially in developing countries is
       still working toward the standard necessary to deliver 
       best practice. Utility Benchmarking and Regulation in 
       Developing Countries examines performance monitoring and 
       regulation as a prominent efficiency enhancement tool and 
       clarifies many of the unknowns regarding the design and 
       approach surrounding the area of utility management. 
       Principles and practices are linked in a way that is 
       informative and accessible, highlighting the challenges 
       facing those who are trying to improve performance in the 
       water sector. Operational settings are complex and 
       unpredictable in developing countries due to inadequate 
       infrastructure planning and this book makes clear which 
       systems work best in these situations. Utility 
       Benchmarking and Regulation in Developing Countries 
       discusses performance monitoring in the critical areas of 
       utility management that achieve sustainable performance 
       goals: Performance development planning Modes of 
       performance monitoring Provocative approaches to 
       incentives creation Monitoring through high incentive 
       plans Customer relations monitoring Pro-poor oriented 
       monitoring Careful use of partial performance indicators 
       Proposed indicators for assessing governance incentives A 
       case study on the National Water and Sewerage Corporation,
       Uganda is included in the book detailing the difficulties 
       in discerning performance progress based on partial 
       performance indicators. It underlines disparities in 
       basing performance conclusions on partial performance 
       indicators on one hand and aggregate analysis using modern
       benchmarking toolkits on the other. This is an excellent 
       handbook for utility monitors or regulators whose primary 
       duty is to oversee performance management. It is a 
       valuable resource for decision-makers, analysts, and 
       policy-makers and can be used in capacity-building 
       programs (both in-house and in universities) around the 
       world. Table of Contents General Introduction; Performance
       Development Planning; Modes of Performance Monitoring; 
       Exploring use of Provocative Techniques; Performance 
       Monitoring through High Incentive Plans; Customer 
       Relations Monitoring and Regulation; Pro-Poor Oriented 
       Performance Monitoring; Limitations with Partial 
       Performance Indicators: An Empirical Example. 
590    eBooks on EBSCOhost|bEBSCO eBook Subscription Academic 
       Collection - North America 
650  0 Water utilities|zDeveloping countries|xEvaluation. 
650  0 Water-supply|xGovernment policy|zDeveloping countries. 
650  0 Sanitary engineering|zDeveloping countries|xEvaluation. 
655  4 Electronic books. 
856 40 |u
       db=nlebk&AN=662075|zOnline eBook. Access restricted to 
       current Rider University students, faculty, and staff. 
856 42 |3Instructions for reading/downloading this eBook|uhttp:// 
948    |d20161013|cMH|tebscoebooksacademic new |lridw 
994    92|bRID