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Subjects (1-4 of 4)
Support services (Management)
1
Bestseller
Catalogs, services and portfolios an ITSM success story
McLean, Daniel (ITSM Consultant)
Ely, Cambridgeshire, U.K. : IT Governance Pub., 2014.
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The definitive guide to IT service metrics
McWhirter, Kurt.
Cambridgeshire, Ely, U.K. : IT Governance Publishing, 2012.
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ITIL Lifecycle Essentials : Your Essential Guide for the ITIL Foundation Exam and Beyond.
Agutter, Claire.
Ely : IT Governance Publishing, 2013.
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4
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Service orientation : winning strategies and best practices
Allen, Paul, 1949-
Cambridge, UK ; New York : Cambridge University Press, 2006.
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