| Edition |
2nd ed. |
| Description |
1 online resource (xxxv, 589 pages) : illustrations |
|
text file |
| Bibliography |
Includes bibliographical references (pages 535-555) and index. |
| Contents |
Cover -- Front Cover -- Table of Contents -- Preface -- Part One: The Business of Being an IT Manager -- Chapter One: The Role of an IT Manager -- 1.1 Just What Does an IT Manager Do? -- 1.2 Managers in General -- 1.3 The Strategic Value of the IT Department -- 1.4 Develop an IT Strategy -- 1.5 Additional Resources -- Chapter Two: Managing Your IT Team -- 2.1 Keeping Employees Focused -- 2.2 Avoiding Burnout -- 2.3 Employee Training -- 2.4 Performance Reviews -- 2.5 Additional Resources -- Chapter Three: Staffing Your IT Team -- 3.1 Why IT Managers Need to Deal with Hiring People -- 3.2 Write a Position Description -- 3.3 Recruiters -- 3.4 Selecting Candidates -- 3.5 Outsourcing and Offshore Outsourcing -- 3.6 Additional Resources -- Chapter Four: Project Management -- 4.1 Projects and "Project Management": A Quick Overview -- 4.2 Phase One: Scope the Project -- 4.3 Phase Two: Develop a Project Plan -- 4.4 Phase Three: Launch the Project -- 4.5 Phase Four: Track the Project's Progress -- 4.6 Phase Five: Close Out the Project -- 4.7 Decision-Making Techniques -- 4.8 What to Do If/When the Project Gets Off Track -- 4.9 Useful Project Management Techniques -- 4.10 Funding Projects -- 4.11 Multiple Projects: How to Juggle Well -- 4.12 Dealing with Non-IT Departments on a Project -- 4.13 Additional Resources -- Chapter Five: Changing Companies -- 5.1 The First Day -- 5.2 The First Month -- 5.3 Two IT Departments -- What Happens If Your Company Merges with Another? -- 5.4 Additional Resources -- Chapter Six: Budgeting -- 6.1 The Budgeting Process -- 6.2 The Difference between Capital Expenditures versus Operating Expense Items -- 6.3 Lease versus Buy: Which One Is Better? -- 6.4 Other Budgeting Factors to Consider -- 6.5 Additional Resources -- Chapter Seven: Managing Vendors -- 7.1 Dealing with Vendors -- 7.2 Key Evaluation Metrics -- 7.3 Getting Current Information -- 7.4 Purchasing Sources -- 7.5 Additional Resources -- Chapter Eight: IT Compliance and Controls -- 8.1 The Importance of Compliance to IT -- 8.2 The Rules -- 8.3 How to Comply with the Rules -- 8.4 Hidden Benefits of Complying with the Rules -- 8.5 Methodologies and Frameworks -- 8.6 It's Not Just Regulatory Compliance -- 8.7 Additional References -- Part Two: The Technology of Being an IT Manager -- Chapter Nine: Getting Started with the Technical Environment -- 9.1 The Technical Environment -- 9.2 Understanding the User Environment -- 9.3 TCO and Asset Management -- 9.4 Standards -- 9.5 Technology Refreshing -- 9.6 Additional Resources -- Chapter Ten: Operations -- 10.1 Operations Center -- 10.2 Multiple Environments -- 10.3 Scheduling Downtime -- 10.4 Change Management -- 10.5 Types of Testing -- 10.6 Additional Resources -- Chapter Eleven: Physical Plant -- 11.1 Data Center -- 11.2 The Cable Plant -- 11.3 Additional Resources -- Chapter Twelve: Networking -- 12.1 OSI Model -- 12.2 IP Addressing -- 12.3 Local Area Networks -- 12.4 Wide Area Networks -- 12. |
| Summary |
Many technical professionals are tossed into their new position of managing an IT department without enough training or experience let alone a clear idea of what is expected of them. Other technicians are trying to decide if they should join the ranks of management, and want the real facts about managing and managing other technical pros before they decide. To compound the issue, most companies have become highly dependent on their IT departments for their day-to-day business operations often including revenue generation so the tasks are critical and the learning curve is steep. The IT Managers Handbook, 2nd edition provides essential information needed to manage the new responsibilities thrust on you (or the ones you would like to have): vital tasks such as creating budgets, evaluating technologies, administering compliance, and managing staff. A completely updated and expanded second edition that provides practical, easily accessible management advice written specifically for new IT managers: Brings you up to speed on those business practices most critical to effective IT operations: recruiting, budgeting, resource planning, managing personnel, and working with vendors. Includes expanded coverage on such critical IT management topics as security, disaster recovery, storage, government/regulatory compliance, and project management. Organizes information modularly so you can delve directly into only the topics that you need. Provides a unique management perspective on those specific technical issues with the most significant business ramifications. Includes new material on key technology topics such as open source, wireless, handhelds, outsourcing, offshoring, and operations, as well as updated coverage of e-commerce, remote access, intranets, and LAN/WAN management. |
| Local Note |
eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America |
| Subject |
Industrial management -- Data processing.
|
|
Industrial management -- Data processing. |
|
Management information systems.
|
|
Management information systems. |
| Genre/Form |
Electronic books.
|
| Added Author |
Jaffe, Brian D.
|
| Other Form: |
Print version: Holtsnider, Bill, 1956- IT manager's handbook. 2nd ed. Amsterdam ; Boston : Morgan Kaufman Publishers, ©2007 012370488X 9780123704887 (DLC) 2006011119 (OCoLC)65538330 |
| ISBN |
0080465749 (electronic book) |
|
9780080465746 (electronic book) |
|
1280707623 |
|
9781280707629 |
|
012370488X |
|
9780123704887 |
|
