Acknowledgments; Author's Note; Foreword; Introduction; 1; The Essence of Leadership; 2; Leadership is a Balancing Act; 3; Partnering with Employees to Create Change; 4; Developing Goals that Count; 5; Establishing Performance Standards; 6; Inspecting What You Expect; 7; Why Some Employees Fail; 8; Managing Disruptive Behavior; 9; Making Performance Appraisals Relevant; Epilogue; Glossary of Key Terms; ABOUT MICHAEL HENRY COHEN
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