LEADER 00000cam a2200625Ii 4500 
001    on1098174049 
003    OCoLC 
005    20201002143010.2 
006    m     o  d         
007    cr cnu|||unuuu 
008    190423s2019    dcua    ob    001 0 eng d 
020    9781944838461|q(electronic book) 
020    1944838465|q(electronic book) 
020    |z9781944838454 
035    (OCoLC)1098174049 
040    N$T|beng|erda|epn|cN$T|dEBLCP|dN$T|dOCLCF|dYDX|dCNO|dOCLCQ
       |dP@U|dOCLCQ 
043    n-us--- 
049    RIDW 
050  4 HV2402|b.A45 2019eb 
072  7 POL|x027000|2bisacsh 
072  7 POL|x019000|2bisacsh 
082 04 362.4/283|223 
090    HV2402|b.A45 2019eb 
100 1  Alley, Erica,|eauthor. 
245 10 Professional Autonomy in Video Relay Service Interpreting 
       /|cErica Alley. 
264  1 Washington, DC :|bGallaudet University,|c2019. 
300    1 online resource (xi, 131 pages) :|billustrations 
336    text|btxt|2rdacontent 
337    computer|bc|2rdamedia 
338    online resource|bcr|2rdacarrier 
340    |gpolychrome|2rdacc 
347    text file|2rdaft 
504    Includes bibliographical references (pages 117-125) and 
       index. 
505 0  Professions and society -- Professional autonomy and video
       relay service -- Provider tracking of communications 
       assistant work -- Providing customer service -- Lessons 
       from the past inform the future. 
520    Video relay service (VRS) is a federally funded service 
       that provides telecommunications access for deaf people. 
       It is also a for-profit industry with guidelines that may 
       limit the autonomy of the sign language interpreters who 
       work in VRS settings. In this volume, Erica Alley examines
       how VRS interpreters, or "Communication Assistants," 
       exercise professional autonomy despite the constraints 
       that arise from rules and regulations established by 
       federal agencies and corporate entities. Through 
       interviews with VRS interpreters, Alley reveals the 
       balance they must achieve in providing effective customer 
       service while meeting the quantitative measures of success
       imposed by their employer in a highly structured call 
       center environment. Alley considers the question of how 
       VRS fits into the professional field of interpreting, and 
       discovers that--regardless of the profit-focused mentality
       of VRS providers--interpreters make decisions with the 
       goal of creating quality customer service experiences for 
       deaf consumers, even if it means "breaking the rules." Her
       findings shed light on the decision-making process of 
       interpreters and how their actions are governed by 
       principles of self-care, care for colleagues, and concern 
       for the quality of services provided. Professional 
       Autonomy in Video Relay Service Interpreting is essential 
       reading in interpreter education courses and interpreter 
       training programs. 
588    Online resource; title from PDF title page (EBSCO, viewed 
       April 29, 2019). 
590    eBooks on EBSCOhost|bEBSCO eBook Subscription Academic 
       Collection - North America 
650  0 Interpreters for the deaf|0https://id.loc.gov/authorities/
       subjects/sh85067497|xGovernment policy|0https://id.loc.gov
       /authorities/subjects/sh99005269|zUnited States.|0https://
       id.loc.gov/authorities/names/n78095330-781 
650  0 Interpreters for the deaf|0https://id.loc.gov/authorities/
       subjects/sh85067497|zUnited States.|0https://id.loc.gov/
       authorities/names/n78095330-781 
650  0 Telecommunications devices for the deaf|0https://
       id.loc.gov/authorities/subjects/sh85133305|xGovernment 
       policy|0https://id.loc.gov/authorities/subjects/sh99005269
       |zUnited States.|0https://id.loc.gov/authorities/names/
       n78095330-781 
650  0 Telecommunications devices for the deaf|0https://
       id.loc.gov/authorities/subjects/sh85133305|zUnited States.
       |0https://id.loc.gov/authorities/names/n78095330-781 
650  0 Deaf|xServices for|0https://id.loc.gov/authorities/
       subjects/sh85036061|zUnited States.|0https://id.loc.gov/
       authorities/names/n78095330-781 
650  7 Interpreters for the deaf.|2fast|0https://id.worldcat.org/
       fast/977467 
650  7 Government policy.|2fast|0https://id.worldcat.org/fast/
       1353198 
650  7 Telecommunications devices for the deaf.|2fast|0https://
       id.worldcat.org/fast/1146092 
650  7 Deaf|xServices for.|2fast|0https://id.worldcat.org/fast/
       888517 
651  7 United States.|2fast|0https://id.worldcat.org/fast/1204155
655  4 Electronic books. 
856 40 |uhttps://rider.idm.oclc.org/login?url=http://
       search.ebscohost.com/login.aspx?direct=true&scope=site&
       db=nlebk&AN=2107243|zOnline ebook via EBSCO. Access 
       restricted to current Rider University students, faculty, 
       and staff. 
856 42 |3Instructions for reading/downloading the EBSCO version 
       of this ebook|uhttp://guides.rider.edu/ebooks/ebsco 
901    MARCIVE 20231220 
948    |d20210112|cEBSCO|tEBSCOebooksacademic NEW Aug-Dec2020 
       3103|lridw 
994    92|bRID