| Description |
xi, 322 pages : illustrations ; 24 cm |
| Note |
Includes index. |
| Contents |
Measurement and management in the information age -- Why does business need a balanced scorecard? -- Pt.1. Measuring business strategy -- Financial perspective -- Customer perspective -- Internal-business-process perspective -- Learning and growth perspective -- Linking balanced scorecard measures to your strategy -- Structure and strategy -- Pt.2. Managing business strategy -- Achieving strategic alignment: from top to bottom -- Targets, resource allocation, initiatives, and budgets -- Feedback and the strategic learing process -- Implementing a balanced scorecard management program -- Appendix: building a balanced scorecard -- Index. |
| Subject |
Industrial productivity -- Measurement.
|
|
Industrial productivity -- Measurement. |
|
Strategic planning.
|
|
Strategic planning. |
|
Organizational effectiveness -- Evaluation.
|
|
Organizational effectiveness -- Evaluation. |
| Added Author |
Norton, D. P. (David P.)
|
| ISBN |
0875846513 alkaline paper |
|
