Title The Arthur Andersen guide to talking with your customers : what they will tell you about your business (when you ask the right questions) / Michael J. Wing, Arthur Andersen.

Publication Info.	Chicago : Upstart Publishing, [1997]
	©1997

Item Status

Location	Call No.	Status	OPAC Message	Public Note	Gift Note
Moore Stacks	HF5415.5 .W6 1997 1997	Available	---

Description	xiv, 218 pages : illustrations ; 28 cm
Note	Rev. ed. of: Talking with your customers. c1993.
	Includes index.
Subject	Customer relations.
	Customer relations.
	Customer services.
	Customer services.
	Consumer satisfaction.
	Consumer satisfaction.
	Motivation research (Marketing)
	Motivation research (Marketing)
	Market surveys.
	Market surveys.
Added Author	Wing, Michael J. Talking with your customers.
	Arthur Andersen LLP.
ISBN	1574100750