| Edition |
First edition. |
| Description |
1 online resource (xiv, 163 pages) : illustrations. |
| Physical Medium |
polychrome |
| Description |
text file |
| Series |
Tourism and hospitality management collection,
2375-9631
|
|
Tourism and hospitality management collection.
2375-9631
|
| Bibliography |
Includes bibliographical references (pages 155-158) and index. |
| Contents |
Chapter 1. Convention center business fundamentals -- Chapter 2. Sales and marketing -- Chapter 3. Earned (or operating) revenue details -- Chapter 4. Operating expense details -- Chapter 5. KPIs applied: The case of the contradictory KPIs -- Chapter 6. Customer service -- Chapter 7. Security and safety -- Chapter 8. Facility condition, readiness, and capital spending -- Chapter 9. Human resources (HR) -- Chapter 10. Sustainability. |
| Access |
Access restricted to authorized users and institutions. |
| Summary |
Improving convention center management using business analytics and key performance indicators presents sound practical advice from an author who successfully lived the experience. Transitioning from a traditional business model to one that is data driven and entrepreneurial can be difficult.This book explains the rationale and importance of each indicator along with data collection issues and presentation advice. It guides you through that process from launch and trial, up to making analytics an indispensible part of your management strategy. |
| Form |
Also available in print. |
| System Details |
Mode of access: World Wide Web. |
|
System requirements: Adobe Acrobat reader. |
| Provenance |
Purchased with the Phippen Library Fund. |
| Subject |
Convention facilities -- Economic aspects.
|
|
Convention facilities -- Economic aspects. |
|
Convention facilities. |
|
Congresses and conventions -- Economic aspects.
|
|
Congresses and conventions -- Economic aspects. |
|
Congresses and conventions. |
|
Industrial efficiency.
|
|
Industrial efficiency. |
| Indexed Term |
Convention center (or centre) |
|
Convention and Visitor Bureau (CVB) |
|
Convention and exhibition center. |
|
Vertical market. |
|
Key performance indicator (KPI) tradeshow. |
|
Occupancy rate. |
|
Consumer show. |
|
Net square footage. |
|
Economic impact. |
|
Hotel or hotel occupancy tax. |
|
Economic feasibility study. |
|
Exclusive contractor. |
|
Earned revenue. |
|
Social media presence. |
|
Soft target. |
|
WiFi. |
|
License agreement. |
|
Deferred maintenance. |
|
Labor union grievances. |
|
Event organizer. |
|
Electric demand charges. |
|
Net promoter score (NPS) |
|
Workman's compensation fraud. |
|
Experience modification rating (EMR) |
|
Hotel room nights. |
|
Javits Center. |
|
IMPLAN. |
| Genre/Form |
Electronic books.
|
| Added Title |
Focusing on fundamentals |
| Other Form: |
Print version: 9781952538049 |
| ISBN |
9781952538056 e-book |
|
9781952538049 print |
|
