Chapter 1: The centre's services -- The basic services -- Helpful activities -- Chapter 2: Staff of the centre -- The information officer -- The clerical assistant -- Chapter 3: Space and equipment -- Space -- Furniture -- Equipment and supplies -- Chapter 4: The centre's collection -- The focus of the collection -- Types of materials -- Chapter 5: Getting the materials -- Where to look for information -- Local sources -- National sources -- Specialised information centres -- How to ask for materials -- Chapter 6: Organising the shelves -- Why organising the collection is important -- Periodicals -- Accessioning -- Processing books and reports -- How to assign a call number -- Chapter 7: Organising the subject files -- Making the subject files -- Processing small documents -- Selecting subject headings -- Guidelines for setting up the subject file -- Guidelines for expanding and revising the subject headings list -- Chapter 8: Guidelines for providing services -- Lending services -- Document delivery -- Reference services-answering queries -- Chapter 9: Promoting the information centre -- Why promote the centre? -- General suggestions -- Suggestions for promotional activities -- Chapter 10: Evaluating the information centre -- Does it work? evaluating an information centre -- How can the information centre be evaluated -- How to use the reports
