| Description |
1 online resource (ix, 250 pages). |
| Physical Medium |
polychrome |
| Description |
text file |
| Series |
LEA's communication series
|
|
LEA's communication series.
|
| Bibliography |
Includes bibliographical references (pages 219-240) and indexes. |
| Contents |
Introduction -- Apologia, social drama, and public ritual -- Legality and liability -- Apologetic ethics / written with Sandra L. Borden -- Apologia and individuals : politicians, sports figures, and media celebrities -- Apologia and organizations : retail, manufacturing, and not-for-profits -- Institutional apologies : institutional, religious, and governmental -- Conclusions : corporate apologia, ideology, and ethical responses to criticism. |
| Summary |
Examines the role of apology in response to public attack. It considers topics, from public figures and individuals to corporations and government. This book explores the ethics and the legal liabilities of apologies. Case studies are featured, including an international example for apology making from Japan. |
| Local Note |
eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America |
| Subject |
Corporate image.
|
|
Corporate image. |
|
Crisis management.
|
|
Crisis management. |
|
Apologizing.
|
|
Apologizing. |
|
Corporations -- Public relations.
|
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Corporations -- Public relations. |
|
Business communication.
|
|
Business communication. |
| Genre/Form |
Electronic books.
|
| Other Form: |
Print version: Hearit, Keith Michael. Crisis management by apology. Mahwah, N.J. : Lawrence Erlbaum Associates, ©2006 0805837884 0805837892 (DLC) 2005040114 (OCoLC)59147849 |
| ISBN |
1410615596 (electronic book) |
|
9781410615596 (electronic book) |
|
0805837884 (c. ; alkaline paper) |
|
0805837892 (alkaline paper) |
|
