| Description |
1 online resource (xxi, 315 pages) : illustrations. |
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text file |
| Series |
Research on emotion in organizations ; v. 3
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Research on emotion in organizations ; v. 3.
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| Bibliography |
Includes bibliographical references. |
| Contents |
The end of expressionism : a conditional approach to bounded emotionality in organizations / Claire E. Ashton-James -- Leveraging emotions in value management of brands and products / Leslie J. Harrington -- The intentional use of service recovery strategies to influence consumer emotion, cognition and behavior / Dominique A. Keeffe, Rebekah Russell-Bennett, Alastair Tombs -- Leading with a smile : the influence of managers' leadership behavior on the emotional experience of employees and customers / Ronit Kark, Hana Medler-Liraz -- Emotion management in cross-cultural perspective : 'smile training' in Japanese and North American service organizations / Aviad E. Raz, Anat Rafaeli -- Incorporation of emotional labor in the demand-control-support model : the relation with emotional exhaustion and personal accomplishment in nurses / Gâerard Nèaring, Annemarie van Droffelaar -- Building a climate of trust during organizational change : the mediating role of justice perceptions and emotion / Nell Kimberley, Charmine E.J. Hèartel -- Emotional capital in caring work / Tuija Virkki -- How 'bad apples' spoil the bunch : faultlines, emotional levers, and exclusion in the workplace / Charmine E.J. Hèartel, Debra Panipucci -- The use, overuse, and misuse of affect, mood, and emotion in organizational research / Vâeronique Tran -- Investigating the emotional basis of charismatic leadership : the role of leaders positive mood and emotional intelligence / Frank Walter, Heike Bruch -- Team emotion recognition accuracy and team performance / Hillary Anger Elfenbein, Jeffrey T. Polzer, Nalini Ambady -- Overview : functionality, intentionality and morality / Charmine E.J. Hèartel, Neal M. Ashkanasy, Wilfred J. Zerbe. |
| Local Note |
eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America |
| Subject |
Organizational sociology -- Congresses.
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Organizational sociology. |
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Emotions -- Sociological aspects -- Congresses.
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Emotions -- Sociological aspects. |
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Psychology, Industrial -- Congresses.
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Psychology, Industrial. |
| Genre/Form |
Electronic books.
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Conference papers and proceedings.
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Conference papers and proceedings.
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| Added Author |
Härtel, Charmine E. J., 1959-
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Ashkanasy, Neal M., 1945-
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Zerbe, W. J.
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| Other Form: |
Print version: International Conference on Emotions and Organizational Life (5th : 2006 : Atlanta, Ga.). Functionality, intentionality and morality. Amsterdam ; Oxford : JAI, 2007 9780762314140 0762314141 (OCoLC)123374972 |
| ISBN |
0080525180 (electronic book) |
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9780080525181 (electronic book) |
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0762314141 (Cloth) |
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9780762314140 |
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