| Description |
1 online resource (xiv, 437 pages) : illustrations. |
| Physical Medium |
polychrome |
| Description |
text file |
| Series |
Series on technology management ; v. 9
|
|
Series on technology management ; v. 9.
|
| Bibliography |
Includes bibliographical references (pages 391-427) and index. |
| Contents |
Managing service innovation : variations of best practice / Joe Tidd and Frank M. Hull -- Organizing innovation in services / Patrick Vermeulen and Wietze Van Der Aa -- Getting "customer lock on" through innovation in services / Sandra Vandermerwe -- Services and the knowledge-based economy / Ian Miles -- Service innovation : aiming to win / Tony Clayton -- The organization of new service development in the USA and UK / Frank M. Hull and Joe Tidd -- Effects of innovation in standardised, customised, and bespoke services : evidence from Germany / Christiane Hipp -- Innovation in healthcare delivery / D. Jane Bower -- Product development in financial services : picking the right leader for success / Evangelia Chortatsiani -- Of barnacles and banking : innovation in financial services / Paul Nightingale -- Innovation in design, engineering, and project management services / David M. Gann and Ammon J. Salter -- Are firms moving "downstream" into high-value services? / Andrew C. Davies -- A composite framework of product development and delivery effectiveness in services / Frank M. Hull and Joe Tidd -- Product development in service enterprises : case studies of good practice / Frank M. Hull. |
| Local Note |
eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America |
| Subject |
Service industries -- Technological innovations.
|
|
Service industries -- Technological innovations. |
|
Service industries. |
|
Customer services -- Technological innovations.
|
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Customer services -- Technological innovations. |
|
Customer services. |
| Genre/Form |
Electronic books.
|
| Added Author |
Tidd, Joseph, 1960-
|
|
Hull, Frank.
|
| Added Title |
Organizational responses to technological opportunities & market imperatives |
| Other Form: |
Print version: Service innovation. London : Imperial College Press, ©2003 1860943675 9781860943676 (OCoLC)54024867 |
| ISBN |
9781848161306 (electronic book) |
|
1848161301 (electronic book) |
|
1860943675 |
|
9781860943676 |
|
