LEADER 00000cam a2200661Ii 4500 
001    ocn909028308 
003    OCoLC 
005    20170728052656.9 
006    m     o  d         
007    cr cnu---unuuu 
008    150515s2015    ne      ob    001 0 eng d 
020    9789004260160|qelectronic book 
020    9004260161|qelectronic book 
020    |z9789004260153 
020    |z9004260153 
035    (OCoLC)909028308 
037    2051378|bProquest Ebook Central 
040    N$T|beng|erda|epn|cN$T|dN$T|dYDXCP|dIDEBK|dE7B|dDEBSZ|dS3O
       |dCCO|dMERUC|dLOA|dUAB|dK6U|dPIFAG|dFVL|dZCU 
049    RIDW 
050  4 P94.6|b.M86 2015eb 
072  7 PSY|x031000|2bisacsh 
082 04 302.2|223 
090    P94.6|b.M86 2015eb 
245 02 A multidisciplinary approach to service encounters /
       |cedited by Maria de la O Hernandez-Lopez, Lucia Fernandez
       -Amaya. 
264  1 Leiden ;|aBoston :|bBrill,|c[2015] 
300    1 online resource. 
336    text|btxt|2rdacontent 
337    computer|bc|2rdamedia 
338    online resource|bcr|2rdacarrier 
340    |gpolychrome|2rdacc 
347    text file|2rdaft 
490 1  Studies in pragmatics ;|vvolume 14 
504    Includes bibliographical references and index. 
505 0  Merging communication studies and business. Service 
       encounters and communication: why a multidisciplinary 
       approach? / Lucia Fernandez-Amaya and Maria de la O 
       Hernandez-Lopez -- Online service encounters. Setting the 
       linguistics research agenda for the e-service encounters 
       genre: natively digital versus digitized perspectives / 
       Pilar Garces-Conejos Blitvich -- Address forms and 
       relational work in E-commerce: the case of service 
       encounter interactions in Mercado Libre-Ecuador / Maria 
       Elena Placencia -- The genre of web-mediated service 
       encounters in not-for-profit organizations: cross-cultural
       study / Patricia Bou-Franch -- Interpersonal communication
       in small businesses. Customer perceptions of politeness as
       a differentiating element in Spanish restaurants 
       encounters / Antonio Carmona-Lavado and Maria de la O 
       Hernandez-Lopez -- Pragmatic variation in the performance 
       of requests: The case of service encounters in Valencia 
       and Granada (Spain) / Rebeca Bataller -- The influence of 
       cultural dimensions on service encounters. The impact of 
       cultural dimensions on the engagement markers of Spanish, 
       British and US toy selling websites / Francisco Miguel 
       Ivorra Perez -- The evolution of communication with 
       foreign population in medical settings in Spain / Raquel 
       Lazaro-Gutierrez -- Beyond service encounter Interactions.
       Service encounters in the natural world: bringing children
       along / Marilyn Merritt -- The role of nonverbal 
       communication in service encounters / Sundaram Dorai and 
       Cynthia Webster -- Seeking attention: testing a model of 
       initiating service interactions / Sebastian Loth, Kerstin 
       Huth & Jan P. De Ruiter. 
520    This volume explores interaction between service providers
       and customers. The role of language, linguistics and 
       communication is examined in an area of research that has 
       traditionally been related to business and marketing. 
588 0  Print version record. 
590    eBooks on EBSCOhost|bEBSCO eBook Subscription Academic 
       Collection - North America 
650  0 Intercultural communication.|0https://id.loc.gov/
       authorities/subjects/sh85067222 
650  0 Business communication.|0https://id.loc.gov/authorities/
       subjects/sh87004551 
650  0 Customer relations.|0https://id.loc.gov/authorities/
       subjects/sh85034963 
650  0 Communication in marketing.|0https://id.loc.gov/
       authorities/subjects/sh85029077 
650  7 Intercultural communication.|2fast|0https://
       id.worldcat.org/fast/976084 
650  7 Business communication.|2fast|0https://id.worldcat.org/
       fast/842419 
650  7 Customer relations.|2fast|0https://id.worldcat.org/fast/
       885533 
650  7 Communication in marketing.|2fast|0https://id.worldcat.org
       /fast/870196 
655  0 Electronic books. 
655  4 Electronic books. 
700 1  De la O Hernandez-Lopez, Maria,|0https://id.loc.gov/
       authorities/names/n2015015058|eeditor. 
700 1  Fernández-Amaya, Lucia,|0https://id.loc.gov/authorities/
       names/nb2013003059|eeditor. 
776 08 |iPrint version:|tMultidisciplinary approach to service 
       encounters|z9789004260153|w(DLC)  2015007700
       |w(OCoLC)904036825 
830  0 Studies in pragmatics ;|0https://id.loc.gov/authorities/
       names/no2006078191|vv 14. 
856 40 |uhttps://rider.idm.oclc.org/login?url=http://
       search.ebscohost.com/login.aspx?direct=true&scope=site&
       db=nlebk&AN=992547|zOnline eBook. Access restricted to 
       current Rider University students, faculty, and staff. 
856 42 |3Instructions for reading/downloading the EBSCO version 
       of this eBook|uhttp://guides.rider.edu/ebooks/ebsco 
901    MARCIVE 20231220 
948    |d20170802|cEBSCO|tebscoebooksacademic new 
994    92|bRID