Title IM and SMS Reference Services for Libraries : (THE TECH SET® #19).

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Description	1 online resource (122 pages).
	text file
Series	The Tech Set ; 19
	Tech set ; #19.
Summary	Users want real-time answers to their reference questions wherever and whenever they are. Increasingly, that means SMS and IM services. Providing those is easier than you might think!
Contents	FOREWORD; PREFACE; 1: INTRODUCTION; 2: TYPES OF SOLUTIONS AVAILABLE; 3: PLANNING; 4: SOCIAL MECHANICS; 5: IMPLEMENTATION; 6: MARKETING; 7: BEST PRACTICES; 8: METRICS; 9: DEVELOPING TRENDS; RECOMMENDED READING; INDEX; ABOUT THE AUTHORS.
Bibliography	Includes bibliographical references and index.
Local Note	eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America
Subject	Electronic reference services (Libraries)
	Electronic reference services (Libraries)
	Mobile communication systems -- Library applications.
	Mobile communication systems -- Library applications.
	Instant messaging.
	Instant messaging.
	Text messages (Cell phone systems)
	Text messages (Cell phone systems)
Genre/Form	Electronic books.
Added Author	Dreyer, Kathleen M., 1972-
Other Form:	Print version: 9781555707828
ISBN	9781555708443
	1555708447
	9781555708450 (electronic book)
	1555708455 (electronic book)
	1856048446
	9781856048446