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003    OCoLC 
005    20210410012937.4 
006    m     o  d         
007    cr zn||||||||| 
008    130222s2013    ctua    ob    000 0 eng d 
019    889799621|a923544530|a928190922|a1020692416 
020    9781931332682|q(electronic book) 
020    1931332681|q(electronic book) 
020    9781931332842 
020    1931332843 
020    |z9781931332583 
020    |z1931332584 
020    |z9781931332651 
020    |z1931332657 
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049    RIDW 
050  4 HF5548.8|b.H39 2013eb 
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090    HF5548.8|b.H39 2013eb 
100 1  Hawkins Mitchell, Vali,|d1949-|0https://id.loc.gov/
       authorities/names/no2005032380 
245 14 The Cost of Emotions in the Workplace :|bBottom Line Value
       of Emotional Continuity Management /|cVali Hawkins 
       Mitchell ; Kristen Noakes-Fry, editor. 
264  1 Brookfield, Conn. :|bRothstein Associates,|c[2013] 
264  4 |c©2013 
300    1 online resource. 
336    text|btxt|2rdacontent 
337    computer|bc|2rdamedia 
338    online resource|bcr|2rdacarrier 
347    text file|2rdaft 
490 1  The Rothstein catalog on disaster recovery 
500    Title from title screen. 
504    Includes bibliographical references. 
505 0  Cover; Title Page; Copyright; Dedication; Foreword by 
       Lyndon Bird, FBCI, The Business Continuity Institute; 
       Foreword by Martin Greenwood; Table of Contents; Preface; 
       Introduction: Bottom-line Impact of Emotions in 
       theWorkplace; 1. Emotions and Spinning; 2. Some Workplace 
       Spins Turn I nto Emotional Tornadoes; 3. Causes of 
       Emotional Spinning; 4. Bullies and EmotionalTerrorists; 5.
       Tools for Emotions: Managing Your Feelings and Dealing 
       with Bullies and Emotional Terrorists; 6. Tools for 
       Companies Dealingwith Bullies and Emotional Terrorists; 7.
       Emotional Continuity Management for Disasters. 
505 8  8. Where Are We Going?Epilogue; References and Links; 
       Glossary; Index; About the Author; Back Cover. 
520    Shows how to systematically manage your organizational 
       emotional culture. Introduces Emotional Continuity 
       Management and provides tested system to observe, predict,
       prepare, and write policy to prevent employee problems. 
       Offers tools to quantify costs of disruptive emotional 
       incidents, from bad managers, office bullies to workplace 
       violence. 
590    eBooks on EBSCOhost|bEBSCO eBook Subscription Academic 
       Collection - North America 
650  0 Psychology, Industrial.|0https://id.loc.gov/authorities/
       subjects/sh85108476 
650  0 Personnel management.|0https://id.loc.gov/authorities/
       subjects/sh85100143 
650  0 Emotions.|0https://id.loc.gov/authorities/subjects/
       sh85042818 
650  0 Organizational behavior.|0https://id.loc.gov/authorities/
       subjects/sh85095524 
650  0 Crisis management.|0https://id.loc.gov/authorities/
       subjects/sh85034122 
650  7 Psychology, Industrial.|2fast|0https://id.worldcat.org/
       fast/1081592 
650  7 Personnel management.|2fast|0https://id.worldcat.org/fast/
       1058797 
650  7 Emotions.|2fast|0https://id.worldcat.org/fast/908819 
650  7 Organizational behavior.|2fast|0https://id.worldcat.org/
       fast/1047801 
650  7 Crisis management.|2fast|0https://id.worldcat.org/fast/
       883617 
655  0 Electronic books. 
655  4 Electronic books. 
700 1  Noakes-Fry, Kristen,|0https://id.loc.gov/authorities/names
       /no2018017572|eeditor. 
776 08 |iPrint version:|aHawkins Mitchell, Vali, 1949-|tCost of 
       emotions in the workplace|z9781931332583|w(OCoLC)886261025
830  0 Rothstein catalog on disaster recovery.|0https://
       id.loc.gov/authorities/names/no2002051756 
856 40 |uhttps://rider.idm.oclc.org/login?url=http://
       search.ebscohost.com/login.aspx?direct=true&scope=site&
       db=nlebk&AN=672167|zOnline ebook via EBSCO. Access 
       restricted to current Rider University students, faculty, 
       and staff. 
856 42 |3Instructions for reading/downloading the EBSCO version 
       of this ebook|uhttp://guides.rider.edu/ebooks/ebsco 
901    MARCIVE 20231220 
948    |d20210519|cEBSCO|tEBSCOebooksacademic NEW April 9 4115
       |lridw 
994    92|bRID