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Author Pantry, Sheila.

Title Managing stress and conflict in libraries / Sheila Pantry.

Publication Info. London : Facet Pub., 2007.

Item Status

Description 1 online resource (xv, 140 pages)
Bibliography Includes bibliographical references (pages 111-120) and index.
Contents Acknowledgements -- Glossary -- Introduction -- 1. Current concerns worldwide -- 2. Are you at risk? -- 3, The business case -- 4. Risk assessment -- 5. Carrying out risk assessments -- 6. Advice, guidance and legislation galore -- 7. Now is the time for you to act! -- 8. Dealing with aggression and violence -- 9. Support you can expect after an incident -- 10. You are not alone -- Appendices -- Index.
Summary "This book defines clearly what should and should not be tolerated in a healthy and safe working environment, and introduces the reporting procedures and communication skills leading to conflict resolution, enabling both employees and managers to consider situations consistently, based on risk assessment previously carried out." "Also included are case studies, a glossary of health and safety terms, and sources of further information, including relevant legislation. This book is essential reading for employees at all levels, and also for managers, team leaders, supervisors, personnel and human resources staff, complaints officers, union officers and anyone else in the information organization who may be called upon to deal with people."--Jacket.
Access Use copy Restrictions unspecified MiAaHDL
Reproduction Electronic reproduction. [S.l.] : HathiTrust Digital Library, 2010. MiAaHDL
System Details Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002. MiAaHDL
Processing Action digitized 2010 HathiTrust Digital Library committed to preserve MiAaHDL
Local Note eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America
Subject Library personnel management.
Library employees -- Job stress.
Stress management.
Interpersonal conflict.
Conflict management.
Genre/Form Electronic books.
Other Form: Print version: Pantry, Sheila. Managing stress and conflict in libraries 9781856046138 (DLC) 2012464827 (OCoLC)156780628
ISBN 9781856049917 (electronic bk.)
1856049914 (electronic bk.)