| Description |
xv, 165 pages ; 23 cm |
|
age Children |
| Bibliography |
Includes bibliographical references (pages 159-160) and index. |
| Contents |
New library workplace : not so quiet -- Three keys to a safer library : security-aware staff, creative customer service skills, and enforced codes of conduct -- Challenging patron behaviors -- Common types of challenging patrons -- Understanding threats and getting help -- Workplace violence: awareness, prevention, and response -- Conducting your own site security survey -- Community partnerships : law enforcement, mental health, and homeless services -- Staff development for a safer library -- Library security survey checklist -- Sample library security suggestions for site survey reports -- Sample staff training exercises -- Want less stress? : try more B.R.E.A.D.S. |
| Summary |
Many libraries set up a training program on conflict resolution and workroom security only after a problem patron situation has become unbearable. Albrecht shows that preparedness is an essential part of library security, on the employee level as well as on the administrative level. |
| Subject |
Libraries -- Security measures.
|
|
Libraries -- Security measures. |
|
Library buildings -- Safety measures.
|
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Library buildings -- Safety measures. |
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Libraries -- Security measures -- Juvenile literature.
|
| ISBN |
9780838913307 (print ; alkaline paper) |
|
083891330X (print ; alkaline paper) |
|
9780838913543 (PDF) |
|
9780838913550 (ePub) |
|
9780838913567 (Kindle) |
|
0838913547 |
|
0838913555 |
|
0838913563 |
|
