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005 20180130102409.6
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008 161029s2016 xx ob 000 0 eng d
019 961911364|a962254090|a1003805734
020 9781786357137|q(electronic book)
020 1786357135|q(electronic book)
020 |z9781786357144
020 |z1786357143
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050 4 G154.9-155.8
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100 1 Kozak, Metin,|d1968-|0https://id.loc.gov/authorities/names
/n2003009624
245 10 Tourism and Hospitality Management.
264 1 Bingley :|bEmerald Group Publishing Limited,|c2016.
300 1 online resource (318 pages).
336 text|btxt|2rdacontent
337 computer|bc|2rdamedia
338 online resource|bcr|2rdacarrier
340 |gpolychrome|2rdacc
347 text file|2rdaft
490 1 Advances in Culture, Tourism and Hospitality Research ;
|vv. 12
500 Hospitality Moderates the Relationship between Surprise
and Customer Delight.
504 Includes bibliographical references.
505 0 Front Cover; Tourism and Hospitality Management; Copyright
Page; Contents; List of Contributors; About the Editors;
Editorial Board; Introduction; Part I -- Tourism
Management; Part II -- Hospitality Management; Part III --
Tourism Education and Training; References; Part I:
Tourism Management; Chapter 1 European Quality Award
Winning Companies: A Situational Analysis; Introduction;
Theoretical Considerations; Method; Findings; Conclusion
and Implications; Acknowledgements; References; Chapter 2
Service Collaboration between Healthcare Service Providers
and Tourism Agencies; Introduction.
505 8 Theoretical ConsiderationsMethod; Findings; The Motivation
for Strategic Collaboration; High Customer Orientation;
Strategic Move; Contributory Effort to National Agenda;
Conclusion and Implications; References; Chapter 3 The
Transit Tourists in Hong Kong; Introduction; Theoretical
Considerations; Air Transport and Tourism; Transit Tourism
as an Urban Tourism Phenomenon; Definition of Transit
Passengers; Method; Findings; Discussion; Conclusion and
Implications; Acknowledgments; References; Chapter 4 An
Actor Network Perspective of Tourism Open Data;
Introduction; Theoretical Considerations.
505 8 MethodFindings; Conclusion and Implications;
Acknowledgments; References; Appendix; Chapter 5 Marketing
of Tourism Products through the Russian Social Media
Channel VKontakte; Introduction; Theoretical
Considerations; Social Media in Russia; Groups in Social
Media; Findings; Changes in the Number of Members;
Discussion Topics; Groups in VK Connected to Tourism to
the Republic of Karelia; Discussion Topics; Conclusion and
Implications; Acknowledgments; References; Chapter 6 Key
Stakeholders in Cruise Traffic: An Application to Spanish
Cruise Ports; Introduction; Theoretical Considerations.
505 8 MethodFindings; Conclusion and Implications; References;
Chapter 7 Revenue Management: Profit Optimisation for Hong
Kong Travel Agencies; Introduction; Shrinking Margins of
Small- and Medium-Sized Enterprises; Requirements for RM
in Travel Agencies; RM -- The Basics; Profit Optimisation
Strategies for Hong Kong Travel Agencies; Perishable
Inventory; Predictable Demand; Segmentation; Reservation
Made in Advance; Limited Capacity; Appropriate Cost and
Pricing Structure; Conclusions and Implications;
References; Part II: Hospitality Management; Chapter 8
Diffusion Patterns in Loyalty Programs.
505 8 IntroductionTheoretical Considerations; Method; Findings;
Conclusion and Implications; References; Chapter 9
Surprise, Hospitality, and Customer Delight in the Context
of Hotel Services; Introduction; Literature Review;
Hospitality; Surprise; Delight; Methodology; Results;
Hospitality as Mediating Variable between Surprise and
Customer Delight; Hospitality as Moderating Variable
between Surprise and Customer Delight; Discussion; The
Relationship between Surprise Service Experience and
Customer Delight in the Context of Hotel Services.
520 The book addresses topics such as tourism education and
its development in the latter part of the twentieth
century, taking "tourism" to be a broader field than
"hospitality."
588 0 Print version record.
590 eBooks on EBSCOhost|bEBSCO eBook Subscription Academic
Collection - North America
650 0 Tourism|xManagement.|0https://id.loc.gov/authorities/
subjects/sh2008112935
650 0 Hospitality industry|xManagement.|0https://id.loc.gov/
authorities/subjects/sh2008105788
650 7 Tourism|xManagement.|2fast|0https://id.worldcat.org/fast/
1153180
650 7 Hospitality industry|xManagement.|2fast|0https://
id.worldcat.org/fast/961147
655 4 Electronic books.
655 7 Electronic books.|2local
700 1 Kozak, Nazmi.|0https://id.loc.gov/authorities/names/
nr98011799
776 08 |iPrint version:|aKozak, Metin.|tTourism and Hospitality
Management.|dBingley : Emerald Group Publishing Limited,
©2016
830 0 Advances in culture, tourism and hospitality research.
|0https://id.loc.gov/authorities/names/no2010023314
856 40 |uhttps://rider.idm.oclc.org/login?url=http://
search.ebscohost.com/login.aspx?direct=true&scope=site&
db=nlebk&AN=1407267|zOnline eBook. Access restricted to
current Rider University students, faculty, and staff.
856 42 |3Instructions for reading/downloading the EBSCO version
of this eBook|uhttp://guides.rider.edu/ebooks/ebsco
901 MARCIVE 20231220
948 |d20180209|cEBSCO|tEBSCOebooksacademic NEW 1-29-18|lridw
994 92|bRID
