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Bestseller
BestsellerE-book
Author Hirko, Buff.

Title Virtual reference training : the complete guide to providing anytime, anywhere answers / Buff Hirko, Mary Bucher Ross.

Publication Info. Chicago : American Library Association, 2004.
Online access
Online eBook. Access restricted to current Rider University students, faculty, and staff.
Instructions for reading/downloading this eBook

Item Status

Description 1 online resource (v, 160 pages) : illustrations
Physical Medium polychrome
Description text file
Bibliography Includes bibliographical references and index.
Contents Beyond shazam! : training for virtual reference -- Introduction, Washington's Statewide Virtual Reference Project -- Core competencies : knowledge, skills and aptitudes needed for virtual reference -- Learning through using : the constructivist approach -- Multiple ways of learning : F2F and online, individual and collaborative -- Getting started : curriculum development -- Learning activities : taking the user perspective -- Model reference : online behaviors -- Evaluation, modification, and follow-up.
Local Note eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America
Subject Electronic reference services (Libraries) -- Study and teaching -- Washington (State) -- Case studies.
Electronic reference services (Libraries)
Washington (State)
Genre/Form Case studies.
Subject Electronic reference services (Libraries) -- Study and teaching.
Reference librarians -- Training of.
Reference librarians -- Training of.
Reference librarians.
Reference librarians -- In-service training.
Employees -- Training of.
Indexed Term digitale
referansetjenester
bibliotek
elektronisk
veiledning
referanse
opplæring
Genre/Form Electronic books.
Case studies.
Added Author Ross, Mary Bucher, 1948-
Other Form: Print version: Hirko, Buff. Virtual reference training. Chicago : American Library Association, 2004 0838908764 (DLC) 2003027440 (OCoLC)53954167
ISBN 0838998674 (electronic book)
9780838998670 (electronic book)
9780838908761
0838908764
0838908764

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