LEADER 00000cam a2200721Mi 4500 
001    ocn935298953 
003    OCoLC 
005    20180130102601.5 
006    m     o  d         
007    cr |n||||||||| 
008    151218s2016    enk    fob    100 0 eng d 
019    930993520|a961001363|a965422483 
020    9781443886192|q(electronic book) 
020    144388619X|q(electronic book) 
020    |z9781443884969 
020    |z1443884960 
020    |z144388619X 
035    (OCoLC)935298953|z(OCoLC)930993520|z(OCoLC)961001363
       |z(OCoLC)965422483 
037    876350|bMIL 
040    UAB|beng|erda|epn|cUAB|dOCLCO|dOCLCF|dOCLCO|dN$T|dYDXCP
       |dOCLCO|dIDEBK|dOCLCQ|dOCLCO|dEBLCP|dCDX|dDEBSZ|dMERUC
       |dOCLCQ|dZCU|dU3W 
049    RIDW 
050  4 HD9980.5|b.E54 2016eb 
072  7 BUS|2ukslc 
072  7 BUS|x082000|2bisacsh 
072  7 BUS|x041000|2bisacsh 
072  7 BUS|x042000|2bisacsh 
072  7 BUS|x085000|2bisacsh 
082 04 658.8|223 
090    HD9980.5|b.E54 2016eb 
245 00 Enhancing customer experience in the service industry :|ba
       global perspective /|cedited by Levent Altinay, Surya 
       Poudel. 
264  1 Newcastle upon Tyne :|bCambridge Scholars Publishing,
       |c2016. 
300    1 online resource (vi, 277 pages) 
336    text|btxt|2rdacontent 
337    computer|bc|2rdamedia 
338    online resource|bcr|2rdacarrier 
347    text file|2rdaft 
500    Selected conference papers. 
504    Includes bibliographical references. 
588 0  Print version record. 
590    eBooks on EBSCOhost|bEBSCO eBook Subscription Academic 
       Collection - North America 
650  0 Service industries|0https://id.loc.gov/authorities/
       subjects/sh85120347|xCustomer services.|0https://
       id.loc.gov/authorities/subjects/sh99005473 
650  0 Customer services|xManagement.|0https://id.loc.gov/
       authorities/subjects/sh2008117646 
650  0 Service industries|0https://id.loc.gov/authorities/
       subjects/sh85120347|vCase studies.|0https://id.loc.gov/
       authorities/subjects/sh99001484 
650  7 Service industries|xCustomer services.|2fast|0https://
       id.worldcat.org/fast/1113418 
650  7 Service industries.|2fast|0https://id.worldcat.org/fast/
       1113407 
650  7 Customer services|xManagement.|2fast|0https://
       id.worldcat.org/fast/885552 
650  7 Service industries|xCase studies.|2fast|0https://
       id.worldcat.org/fast/1113413 
655  4 Electronic books. 
655  7 Case studies.|2fast|0https://id.worldcat.org/fast/1423765 
655  7 Conference papers and proceedings.|2lcgft|0https://
       id.loc.gov/authorities/genreForms/gf2014026068 
655  7 Conference papers and proceedings.|2fast|0https://
       id.worldcat.org/fast/1423772 
655  7 Case studies.|2lcgft|0https://id.loc.gov/authorities/
       genreForms/gf2017026140 
700 1  Altinay, Levent,|0https://id.loc.gov/authorities/names/
       no2008036807|eeditor. 
700 1  Poudel, Surya,|eeditor. 
711 2  International Conference on Services Management|n(6th :
       |d2013 :|cNorth Cyprus),|ehost institution. 
776 08 |iErscheint auch als:|nDruck-Ausgabe 
856 40 |uhttps://rider.idm.oclc.org/login?url=http://
       search.ebscohost.com/login.aspx?direct=true&scope=site&
       db=nlebk&AN=1105041|zOnline eBook. Access restricted to 
       current Rider University students, faculty, and staff. 
856 42 |3Instructions for reading/downloading the EBSCO version 
       of this eBook|uhttp://guides.rider.edu/ebooks/ebsco 
901    MARCIVE 20231220 
948    |d20180209|cEBSCO|tEBSCOebooksacademic NEW 1-29-18|lridw 
994    92|bRID