LEADER 00000cam a2200697Ia 4500 
001    ocn646512219 
003    OCoLC 
005    20160527040550.4 
006    m     o  d         
007    cr cnu---unuuu 
008    100709s2007    mau     o     000 0 eng d 
019    759496134|a935266328 
020    9781599969787|q(electronic book) 
020    1599969785|q(electronic book) 
020    |z9781599960647 
035    (OCoLC)646512219|z(OCoLC)759496134|z(OCoLC)935266328 
037    CL0500000116|bSafari Books Online 
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       |dOCL|dOCLCQ|dEBLCP|dDEBSZ 
049    RIDW 
050  4 HF5549.5.T7|bS26 2007eb 
072  7 BUS|x066000|2bisacsh 
072  7 BUS|x106000|2bisacsh 
082 04 658.3/12404/076|222 
090    HF5549.5.T7|bS26 2007eb 
100 1  Sansom, Elizabeth.|0https://id.loc.gov/authorities/names/
       nb99036703 
245 10 50 training activities for administrative, secretarial and
       support staff /|cElizabeth Sansom, Christine Newton. 
246 3  Fifty training activities for administrative, secretarial 
       and support staff 
264  1 Amherst, Mass. :|bHRD Press,|c[2007] 
264  4 |c©2007 
300    1 online resource (x, 510 pages). 
336    text|btxt|2rdacontent 
337    computer|bc|2rdamedia 
338    online resource|bcr|2rdacarrier 
340    |gpolychrome|2rdacc 
347    text file|2rdaft 
490 1  50 Activities 
505 0  Preface; Introduction; Activity Time Checklist; PART I 
       Orientation; Introduction; Activity 1You Betcha!; Activity
       2 Have I Got News for You!; Activity 3 Treasure Trail; 
       Activity 4 The Office Bible; PART II Motivation and 
       Empowerment; Introduction; Activity 5 The VIP; Activity 6 
       Proud to be Part of the Team; Activity 7 Totally 
       Professional; Activity 8 The Path to Success; Activity 9 
       How Am I Doing?; PART III Caring for Our Customers; 
       Introduction; Activity 10 How Can I Help You?; Activity 11
       I know what you said,but what did you mean?; Activity 12 
       If I had to choose... 
505 8  Activity 13 Chants of a LifetimeActivity 14 Right the 
       First Time!; Activity 15 The Promises We Make; Activity 16
       Delivering Bad News; Activity 17 Mind Your Language!; 
       Activity 18 Beyond the Call of Duty; PART IV Face-to-Face 
       Communication; Introduction; Activity 19 So what you are 
       saying is...; Activity 20 I'm Sorry, I'll Ask That Again; 
       Activity 21 Getting My Point Across; Activity 22 No 
       Problem!; PART V Telephone Skills; Introduction; Activity 
       23 Ring, Ring; Activity 24 It's Me You Want!; Activity 25 
       My Colleague Can Help You!; Activity 26 Behind the Screen;
       PART VI Written Communication 
505 8  IntroductionActivity 27 Words, Words, Words; Activity 28 
       That's it! Period.; Activity 29 What's the Difference?; 
       Activity 30 With reference to...; Activity 31 The Truth 
       about Sentences; Activity 32 Making an Impression; PART 
       VII Time Management; Introduction; Activity 33 What I Need
       to Do First; Activity 34 Saying "No"; Activity 35 The 
       White Rabbit and the Queen of Hearts; Activity 36 Help!; 
       Activity 37 Snakes and Ladders; PART VIII Managing Small 
       Projects; Introduction; Activity 38 Up at the Front; 
       Activity 39 Getting Organized; Activity 40 Keeping Track; 
       Activity 41 What Happens Next? 
505 8  PART IX MeetingsIntroduction; Activity 42 Agenda Setting; 
       Activity 43 Just a Minute!; Activity 44 From Notes to 
       Minutes; Activity 45 What Does It All Mean?; PART X 
       Presentation Skills; Introduction; Activity 46 Investing 
       in Success; Activity 47 Are You Following Me?; Activity 48
       In Rehearsal; Activity 49 I'm Glad You Asked That!; 
       Activity 50 I Know I Can Do It! 
520    This manual of activities is written for support staff - 
       the unsung heroes and heroines of organizations who often 
       are the ones for whom there is no training budget. Or who 
       can not be spared from their work to spend time in 
       training. The book presents a wide range of activities and
       handouts to help teach and apply the most critical 
       competences for administrative, secretarial and support 
       professionals. Titles include: Delivering Bad News, 
       Getting My Point Across, Proud to Be Part of the Team and 
       Getting Organized. It's all here ... the activity 
       description, target group, objectives, number of par. 
588 0  Print version record. 
590    eBooks on EBSCOhost|bEBSCO eBook Subscription Academic 
       Collection - North America 
650  0 Employees|xTraining of|vProblems, exercises, etc.|0https:/
       /id.loc.gov/authorities/subjects/sh2009124895 
650  0 Secretaries|xTraining of|vProblems, exercises, etc. 
650  7 Employees|xTraining of.|2fast|0https://id.worldcat.org/
       fast/909221 
650  7 Secretaries|xTraining of.|2fast|0https://id.worldcat.org/
       fast/1110699 
655  0 Electronic books. 
655  4 Electronic books. 
655  7 Problems and exercises.|2fast|0https://id.worldcat.org/
       fast/1423783 
655  7 Problems and exercises.|2lcgft|0https://id.loc.gov/
       authorities/genreForms/gf2014026154 
700 1  Newton, Christine.|0https://id.loc.gov/authorities/names/
       nb99036704 
776 08 |iPrint version:|aSansom, Elizabeth.|t50 training 
       activities for administrative, secretarial and support 
       staff.|dAmherst, Mass. : HRD ; London : Eurospan 
       [distributor], 2008|z9781599960647|w(OCoLC)182527392 
830  0 50 Activities. 
856 40 |uhttps://rider.idm.oclc.org/login?url=http://
       search.ebscohost.com/login.aspx?direct=true&scope=site&
       db=nlebk&AN=320246|zOnline eBook. Access restricted to 
       current Rider University students, faculty, and staff. 
856 42 |3Instructions for reading/downloading this eBook|uhttp://
       guides.rider.edu/ebooks/ebsco 
901    MARCIVE 20231220 
948    |d20160616|cEBSCO|tebscoebooksacademic|lridw 
994    92|bRID