LEADER 00000cam a2200421 a 4500 
001    ocm56779577 
005    20050705111746.0 
008    050216s2004    nyua     b    001 0 eng d 
010      2005295694 
020    1591840422|qpaperback 
020    1591840074|qhardcover 
035    (OCoLC)ocm56779577 
035    396894 
040    OCO|beng|cOCO|dDLC|dOCL 
042    lccopycat 
049    RIDM 
050 00 HF5415.5|b.S449 2004 
082 00 658.8/12|222 
090    HF5415.5 .S449 2004 
100 1  Selden, Larry.|0https://id.loc.gov/authorities/names/
       no2003070150 
245 10 Killer customers :|btell the good from the bad and crush 
       your competitors /|cLarry Selden & Geoffrey Colvin. 
264  1 New York, N.Y. :|bPortfolio/Penguin,|c2004. 
300    xix, 243 pages :|billustrations ;|c22 cm 
336    text|btxt|2rdacontent 
337    unmediated|bn|2rdamedia 
338    volume|bnc|2rdacarrier 
500    Previously published as Angel customers & demon customers 
       : discover which is which and turbo-charge your stock. 
504    Includes bibliographical references (. 
650  0 Customer relations.|0https://id.loc.gov/authorities/
       subjects/sh85034963 
650  7 Customer relations.|2fast|0https://id.worldcat.org/fast/
       885533 
700 1  Colvin, Geoffrey.|0https://id.loc.gov/authorities/names/
       n85345396 
856 41 |3Table of contents|uhttp://www.loc.gov/catdir/toc/fy053/
       2005295694.html 
901    MARCIVE 20231220 
935    396894 
994    C0|bRID