LEADER 00000nam a2200733   4500 
001    BEP9781952538810 
003    BEP 
005    20190417111955.0 
006    m    eo  d         
007    cr cn |||m|||a 
008    190417s2021    nyua   fob    001 0 eng d 
020    9781952538810|qe-book 
020    |z9781952538803|qprint 
035    (OCoLC)1231521884 
035    (CaBNVSL)slc00001025 
040    CaBNVSL|beng|erda|cCaBNVSL|dCaBNVSL 
049    RIDW 
050  4 HF5389|b.M37 2021eb 
082 04 395.52|223 
090    HF5389|b.M37 2021eb 
100 1  Masotti, Christian,|eauthor. 
245 10 Lean on civility :|bstrategies for changing culture in 
       manufacturing workplaces /|cChristian Masotti, Lewena 
       Bayer. 
250    First edition. 
264  1 New York, New York (222 East 46th Street, New York, NY 
       10017) :|bBusiness Expert Press,|c2021. 
300    1 online resource (xiii, 256 pages) :|billustrations (some
       color). 
336    text|btxt|2rdacontent 
337    computer|bc|2rdamedia 
338    online resource|bcr|2rdacarrier 
340    |gpolychrome|2rdacc 
347    text file|2rdaft 
490 1  Human resource management and organizational behavior 
       collection,|x1946-5645 
504    Includes bibliographical references and index. 
505 0  Chapter 1. The culture of manufacturing--overview -- 
       Chapter 2. The business case for civility -- Chapter 3. 
       Changing workplace culture -- Chapter 4. Civility as a 
       continuous improvement strategy -- Chapter 5. Embedding 
       civil communication -- Chapter 6. AEIOU--the Masotti 
       method for assessment and observation -- Chapter 7. The 
       Masotti methods -- Chapter 8. Making the box smaller--
       reducing variability technique -- Chapter 9. Putting it 
       all together -- Chapter 10. tools you can use. 
506    Access restricted to authorized users and institutions. 
520 3  In Lean on Civility, the authors explain how incorporating
       civility can drive success in your business. As a key 
       component of workplace training, civility can have a 
       significant impact on workplace culture and also increase 
       measurable outputs related to continuous improvement--
       including but not limited to quality, efficiency, and 
       cost. When organizations are deliberate and strategic 
       about increasing supervisors' and managers' civility 
       competencies in four key skill areas, they experience 
       almost immediate improvements in interpersonal 
       relationships, communication, morale, retention, trust, 
       and productivity.Lean on Civility offers a practical tool 
       kit--complete with strategies and tools (like the Masotti 
       Feedback Method)--that you can take back to your workplace
       and implement immediately. 
530    Also available in print. 
538    Mode of access: World Wide Web. 
538    System requirements: Adobe Acrobat reader. 
561    Purchased with the Phippen Library Fund. 
588    Description based on PDF viewed 01/13/2021. 
650  0 Business etiquette.|0https://id.loc.gov/authorities/
       subjects/sh85018298 
650  0 Organizational behavior.|0https://id.loc.gov/authorities/
       subjects/sh85095524 
650  0 Courtesy in the workplace.|0https://id.loc.gov/authorities
       /subjects/sh2002002452 
650  0 Success in business.|0https://id.loc.gov/authorities/
       subjects/sh85129589 
650  7 Business etiquette.|2fast|0https://id.worldcat.org/fast/
       842690 
650  7 Organizational behavior.|2fast|0https://id.worldcat.org/
       fast/1047801 
650  7 Courtesy in the workplace.|2fast|0https://id.worldcat.org/
       fast/881719 
650  7 Success in business.|2fast|0https://id.worldcat.org/fast/
       1137062 
653    Manufacturing. 
653    Workplace culture. 
653    Civility. 
653    Engagement. 
653    Civility at work. 
653    Workplace change. 
655  0 Electronic books. 
700 1  Bayer, Lewena,|0https://id.loc.gov/authorities/names/
       no2023053193|eauthor. 
776 08 |iPrint version:|z9781952538803 
830  0 Human resource management and organizational behavior 
       collection.|0https://id.loc.gov/authorities/names/
       no2012061014|x1946-5645 
856 40 |uhttps://rider.idm.oclc.org/login?url=https://
       portal.igpublish.com/iglibrary/search/BEPB0001052.html
       |zOnline ebook via BEP. Access restricted to current Rider
       University students, faculty, and staff. 
901    MARCIVE 20231220 
948    |d20220401|tBEP reload 277|lridw 
948    |d20210525|cBEP|tBEP2021initial 229|lridw