Title The DNA of customer experience : how emotions drive value / Colin Shaw.

Publication Info.

Item Status

Location	Call No.	Status	OPAC Message	Public Note	Gift Note
Moore Stacks	HF5415.5 .S532 2007	Available	---

Description	xx, 166 pages : illustrations ; 24 cm
Bibliography	Includes bibliographical references and index.
Subject	Customer relations.
	Customer relations.
	Emotions.
	Emotions.
ISBN	9780230500006 hardback
	0230500005 hardback