Title Everyone is a customer : a proven method for measuring the value of every relationship in the era of collaborative business / Jeffrey Shuman and Janice Twombly, with David Rottenberg.

Publication Info.

Item Status

Location	Call No.	Status	OPAC Message	Public Note	Gift Note
Moore Stacks	HF5414.5 .S554 2002	Available	---

Description	xxiii, 210 pages : illustrations ; 24 cm
Bibliography	Includes bibliographical references (pages 199-201) and index.
Subject	Customer relations.
	Customer relations.
Added Author	Twombly, Janice.
	Rottenberg, David, 1946-
ISBN	079315412X