Title Authentic customer centricity : a journey towards sustainable customer experience / Alkhatani Saad Zafer.

Publication Info.	Charlotte, NC : Information Age Publishing Inc., [2015]
	©2015

Online access
Online eBook via EBSCO. Access restricted to current Rider University students, faculty, and staff.
Instructions for reading/downloading the EBSCO version of this eBook

Item Status

Description	1 online resource
Physical Medium	polychrome
Description	text file
Bibliography	Includes bibliographical references.
Contents	Cover; Authentic Customer Centricity; Library of Congress Cataloging-in-Publication Data; Contents; Foreword (Hubert Rampersad); Foreword (Ramazan Demir); Preface; Chapter 1: Introduction; Chapter 2: Authentic Customer Centricity Model; Chapter 3: Personal Centricity; Chapter 4: Corporate Centricity; Chapter 5: Strategic Alignment; Chapter 6: Cultivation; Chapter 7: A Real Life Example; References and Recommended Reading; About the Author.
Local Note	eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America
Subject	Customer relations.
	Customer relations.
	Corporate culture.
	Corporate culture.
Genre/Form	Electronic books.
Other Form:	Print version: Zafer, Alkhatani Saad. Authentic Customer Centricity. Charlotte : Information Age Publishing, ©2015 9781623969127
ISBN	9781623969141 (electronic book)
	162396914X (electronic book)
	9781623969127
	1623969123
	9781623969134
	1623969131